We performed a comparison between New Relic and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic is favored over Splunk ITSI as it has more extensive features such as user behavior and experience monitoring, log management, and transaction summaries. Additionally, it offers better pricing and a simpler user interface. However, Splunk ITSI is praised for its easy integration with DLP and automated dashboarding and reporting features. Ultimately, New Relic seems to be the more comprehensive choice for users.
"The most valuable features of New Relic are the reports and ease of use."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"The pricing is pretty good."
"You don't have to go through a list of 500 servers."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"It offers helpful user metrics so we can learn more about the user experience."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"Alerts and episodes are valuable to me."
"The root cause analysis is very helpful for us."
"The most valuable features are the service analyzer and Glass Tables."
"One of the excellent features is the service analyzer, which is truly impressive."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"It is very difficult to award the service level cycles at an endpoint level."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"The connectivity between legacy and newer cloud applications is not great."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"The cost of the license could be lower."
"The problem becomes the price, as Splunk is an expensive product."
"We'd like them to show more inputs on the dashboard."
"It was an intimidating tool for us to jump into at the beginning."
"We have problems doing upgrades and operating alternate new versions."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews. New Relic is rated 8.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and BMC TrueSight Operations Management. See our New Relic vs. Splunk ITSI (IT Service Intelligence) report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
