We performed a comparison between New Relic and Sumo Logic Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"The product allows the developer to see the actual problems in the applications."
"The most valuable feature of New Relic is its ease of use."
"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."
"The integration and configuration of New Relic is straightforward and easy."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
"Sumo Logic Observability presents a range of valuable features, including well-crafted dashboards and a diverse selection of helpful apps. However, personally, I don't hold a favorable opinion of the solution. While I don't struggle with writing queries, my main difficulty lies in recruiting competent individuals and ensuring their proficiency in utilizing the solution. This often leads to additional challenges and complexities. From my perspective, when compared to Microsoft Sentinel or even Splunk, Sumo Logic Observability has a steeper learning curve. One contributing factor to this disparity is the solution's long existence in the market compared to Synlogic. Nevertheless, I acknowledge that there are capable and knowledgeable professionals employed at Sumo Logic Observability. The effectiveness of the solution largely depends on how it is integrated into your internal operations and environment. Its utility and benefits can vary significantly. It is worth noting that organizations like the NSA and, I believe, the CIA used it in the past, primarily for rapidly searching and analyzing large volumes of data. To leverage its capabilities effectively, you must determine how to tailor it to your specific needs."
"The product is easy to learn."
"Alerting and consistency are key. We have different tiers with log collectors, and continuous querying provides near-real-time updates. It's almost like instantly when something happens, like pending transactions or error fees. This helps reduce incident resolution time compared to waiting for thresholds on other platforms. We can continue logging in with them seamlessly and quickly get into action."
"I have not seen any stability issues in the product."
"The solution allows multiple groups to converge on a unified platform, allowing for different utilization by various teams."
"We have had issues with our agents going offline."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"The price needs improvement."
"New Relic needs to improve is the user data schema."
"The solution must provide better support for Azure Web Apps service."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"I haven't come across any features that are lacking."
"Compared to their competitors, they are missing some features at the moment."
"Fine-grained data can be quite frustrating to work with and should be made easier."
"Implementing a more streamlined enrichment process, and conceptualizing the observability data collection as an ETL pipeline would be helpful."
"SearchUI.exe is a bit clunky in the product, making it an area where the product needs improvements."
"Documentation could be better. While it's generally good, sometimes finding what you need requires extensive searching. It's not always clear where to look for specific things."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while Sumo Logic Observability is ranked 29th in Application Performance Monitoring (APM) and Observability with 5 reviews. New Relic is rated 8.6, while Sumo Logic Observability is rated 8.0. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Sumo Logic Observability writes "Easy creation of custom fields, no need to alter applications; supports ten active logging applications simultaneously and faster than aster than default search tools". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas Sumo Logic Observability is most compared with Dynatrace, Prometheus and Chronosphere. See our New Relic vs. Sumo Logic Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Cloud Monitoring Software vendors, and best AIOps vendors.
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