We compared Oracle CRM and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: User opinions on Oracle customer service vary, with some noting slow responses and inconsistency. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"We are able to take back control of our client sales information and analyze it for the future to improve."
"The forecasting reporting section was the most useful."
"The product is straightforward to set up. There's no difficulty."
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."
"We are most comfortable with the user interface that Oracle CRM has, it is very good."
"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."
"The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly."
"The solution is always stable."
"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."
"The user interface, especially the dashboard, offers good navigation."
"The whole forecasting and pipeline management is very good."
"Zoho CRM is easy to use and easy to understand."
"Zoho CRM integrates easily with customer service workflows."
"The solution has an efficient notification feature."
"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"The performance could be better."
"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."
"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."
"It’s complex to customize the tool."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"Oracle CRM can improve integration and performance."
"The initial setup is complex, it could be improved to be more simplified."
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
"I have issues with the tool's scalability."
"I'm not sure that there is scalability potential for enterprises."
"Zoho could be more user friendly by improving the UI of the interface."
"The MCR capabilities have some limitations."
"Support could be more knowledgeable."
"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."
"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""
Oracle CRM is ranked 7th in CRM with 35 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Oracle CRM is rated 8.0, while Zoho CRM is rated 8.0. The top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM and Amdocs CRM, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24 and Microsoft Dynamics CRM. See our Oracle CRM vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
