Auvik Network Management (ANM) Reviews

We use it for insight into an entire network, all the devices on it, and for monitoring their health. We also have it hooked into our ticketing system for automated ticket generation from any of the devices that we need to manage.

The benefit is the ability to monitor and react to issues on devices that we manage. I've existed in this organization for eight years and it has scaled up tremendously. That wouldn't have been possible without a tool like this. That has been the most powerful part, the ability to scale up an organization from managing a couple of hundred endpoints to tens of thousands of endpoints.

It also definitely clears out a lot of repetitive tasks, reducing them by between 20 and 30 percent. It helps us attend to issues much faster, scaling up the availability of our entire team by a lot. They're not spending time doing things that are manual and unnecessary anymore. Our team is 10 percent more available. And with Auvik, there has clearly been a reduction in our MTTR, in the 20 to 30 percent range.

Another advantage is the visibility our IT team has into remote and distributed networks. That's pretty important, although it depends on who we're talking about on the team. It primarily impacts the more senior network engineers. It's definitely helpful for them. So the importance of the visibility it provides, overall, is somewhere in the middle range.

It's helpful for delegating low-level tasks to junior staff. They don't have to have the education that would typically be necessary for understanding individual products. It does some of the heavy lifting for them and presents things in an easy-to-understand way for someone who is not necessarily as technically inclined as they would otherwise have to be. There are a lot of tasks that we wouldn't give to our junior techs if we didn't have a tool like Auvik.

And the fact that it keeps our device inventories up to date saves us time. That's a use case I didn't mention, but it's a huge piece of what we use Auvik for.

I like the user interface and the fact that it generates a map automatically of any network that you are trying to manage. That's pretty valuable, as is the ability to hook it into all the devices and keep an eye on their health.

It's a really useful tool for visualizing network topology mapping. When I first started using it, it definitely wasn't as powerful as it is now. There were some issues with it performance-wise and with how it mapped things, but now it's become very useful, with a very accurate visualization of what's occurring on a system or network.

It also has a single web console and it integrates with other tools. That's very important because it's pretty cumbersome when you have a bunch of consoles that you need to go to. Being able to narrow it down to as few consoles as possible is definitely paramount.

It's very intuitive. It does a good job of showing you individual nodes on the network and their relative positions to one another, with pertinent details on each node, all in one location. And it provides easy accessibility to drill down into each node and get more specifics on them.

There is some difficulty using the monitoring and management functions of Auvik. If I were to rate it out of 10, I would say it's a seven or eight, on the "difficulty" scale, to set it up properly and in a way that's useful. It's not outside of a normal difficulty range for a tool like this, but there is definitely an amount of overhead required there.

The user interface could be tweaked in a few different ways to make it a little bit more intuitive when it comes to navigating through the menus. 

Also, getting remotely connected to managed devices could be a little bit smoother. Sometimes, it's a little bit cumbersome trying to do that. If they could streamline the facilitating of remote connections to network devices, that would be an improvement.

I've been using Auvik for about six years.

I've only had a few hiccups here and there. The stability is an eight or a nine out of 10. It has been pretty reliable.

It has really done great in scaling up according to our needs.

In the company that I'm with now, we have it deployed in up to a couple of thousand networks and to a lot of different devices. I don't know what the specific device count is because we've come to a point where we've handed that off to a specific automation team that is there to manage Auvik and a couple of our other tools. There is a lot in our Auvik system right now.

I've had contact with their technical support multiple times. I would rate them an eight out of 10.

Positive

We used multiple applications for managing our networks, or no applications at all, which was something of a mess. It's definitely helpful to unify a lot of different tools in one spot. Switching to Auvik has saved us 15 percent of our time.

Because Auvik is ubiquitous, it's useful for a lot of different network devices. Before we had a tool like Auvik, I'm not even sure that a tool like this existed in the managed services industry. We would use either the vendor-supplied tools for managing specific vendor network devices or something muddled together out of Microsoft's software, like Excel or Access, to try to manage everything.

Overall, the setup is pretty straightforward. It's just time-consuming to get it set up to a point where it's maximally functional. It's not complex, though.

We're continuously rolling it out to clients as we pull new clients in and build out new networks. Once the Auvik code is implemented, the amount of time it takes before network mapping starts to populate depends completely on the network side. It has varied over the last six years that I've been using it, but it doesn't take longer than I would have expected.

I've seen value in the product, absolutely. I don't think that we could operate as a business on the level that we do without something like Auvik. It's done what we needed to do and it hasn't caused us any reason to start looking for any other solution to replace it.

When comparing network monitoring solutions, if there is concern about pricing you really need to assess where you're at in your company and decide how much value a platform like this would bring to you. Sometimes, it's not always apparent how much time you're actually spending on the types of tasks and functions that Auvik can provide. 

Check the knowledge base articles because they're very helpful, and don't be afraid to use the forums as well because the people are very responsive there.

We use it for monitoring network infrastructure and network servers.

Auvik monitors things that other tools don't monitor. It can monitor VMware, and Linux platforms. In addition, the automatic backup of network switches and changes to them is essential. It has positively affected the visibility our IT team has into remote and distributed networks. We can get into Auvik and see throughout the network. We can do discovery and see things that we can't see with other tools. And when the network is too stressed, we get notified. Out of all the tools out there, it's probably number two or number three among those we use. It's very critical for us.

The alerts go to our high-end guys because it's not monitoring desktops. It's notifying us of issues with equipment that only the engineers know how to operate, manage, and deal with. It's very handy for us and very important for us to prioritize which alerts are coming through to which people, so that the right people get them.

In terms of keeping device inventories up to date, it finds equipment that some of our customers never even tell us about. We have one customer with oodles of stuff but they had no idea what they had. They are a district utility and they have stuff everywhere. We know more about their network than they do, through Auvik.

The amount of time it saves us on setup management is significant. We used to have another tool that was good, but it was a nightmare to configure. Now, for every new customer, it probably saves us a minimum of 10 to 20 hours of work or more, depending on the size of the customer. On average, it's saving us about 10 hours.

It has also reduced our mean time to resolution because it's better at alerting us in the middle of the night when there is anything that looks more critical. It's quicker than other platforms. We see things before they happen, such as a hard drive failing inside of a RAID set, or a problem inside a VMware system before there is a bigger problem. We can be more proactive than we could be with the other tools that we have. I've seen some minor issue alerts from other tools, but a lot of time they can't see anything in a RAID set, but Auvik does.

Among the most valuable features are the 

• remote browser
• remote terminal
• remote tunneling.

Those features ease getting into our customer sites, especially ones that are a little more locked down. Instead of having to go through a VPN, log in to a system and do this or that to the platform, we can get to everything right through Auvik. It gives us immediate access to different things.

We have a single platform through Auvik, but it also integrates with all our RMM and management tools. Having a single integrated platform is extremely important. It does everything we need it to do within a single platform. Auvik doesn't do remote management monitoring, but it does everything else that our RMM cannot do and it's crucial. With it, we can see some pretty detailed information.

And while we haven't used Auvik extensively as an automation tool, we do use it to alert us and create tickets automatically. That saves us time.

When it comes to the management side, the navigation is a little bit difficult, going back and forth. It is a little bit cumbersome. The ease of movement is a little bit harder than it should be. If I go to one device and I look at an interface, I can't just go back to the device and that makes it a pain to navigate. If they could improve the navigation, that would be wonderful. It's a great tool but the interface is not great at times.

And Auvik is okay for helping visualize the network mapping and the topology for your organization, but it's not great.

Finally, reporting on alerts could be a lot easier.

We have been using Auvik for about three years.

The stability of Auvik is good. They do a lot of maintenance. They've had some issues over the years, but it is pretty stable. Out of 10, the stability is 9.5.

In terms of scalability, it does everything we need it to do. We have some pretty large environments and it does just fine.

It's a multi-tenant platform. We're a managed service provider. Our managed service customers range from a company that has about 400 or 500 devices to one that has over 1,000, and all the way down to customers that only have about 10.

I really haven't had a lot of interaction with their tech support. I've only had two or three questions and they answered them.

Positive

I used to use WhatsUp Gold when we were a much smaller company, but that product just did not scale with what we were doing. WhatsUp Gold was too difficult to use. I had to have VPNs for everybody and that didn't make any sense.

The initial setup of Auvik is pretty straightforward. We deploy it all the time now. We just onboarded another customer, the fifth in the last two months. We are able to use it very quickly after deployment, out-of-the-box; within hours. We only need two people involved in a setup.

If I compare the implementation time, alone, of our previous solution and Auvik, even for a small customer our old solution would take 10 to 15 hours. And if I had had to use the old platform for our largest customer, that would have taken me 80 to 100 hours. I only put in about five or six hours to get Auvik running for that customer.

We haven't had much training on it at all. We've had to discover a lot, but it works very well.

We deploy it on all our new customers and it is of tremendous value. I can see interfaces going up and down. I'm getting alerts on disconnects and that helps me troubleshoot spanning tree issues that are happening inside the network.

SNMP is critical because I can actually see inside VMware servers. With other platforms, that is very hard to find. I can see through a RAID set. The value is from the in-depth monitoring and the ability to see inside the hardware, rather than just if it is available or not. And in a Microsoft domain, it will tell me if there are any replication issues between domain controllers. It will tell me if there is a status issue. It's very handy.

The billing is excellent. The way they bill it, in most environments, it's not that expensive. The billing is very cost-effective.

I looked at a couple of other solutions. One of them was WhatsUp Gold, which we had been using. It's a great product, although it took forever to configure. Its navigation was great, but it took someone with high-end skills to understand how to do what needed to be done. 

Auvik makes it easy. It automatically finds things for you. I don't have to train someone for hundreds of hours to learn how to use it. The primary reason I wanted Auvik was SNMP. It discovers all the MIBs and pulls them. That's how it can monitor the things that other platforms don't. That's one of the features that make it a good product. I wanted it because we needed to see all the way down inside a device. For example, on a RAID set has a drive failed, or is there a problem with the NIC, or is there a problem with something inside the hardware? I didn't want to just know if it was available or not.

It's important to me that Auvik is cloud-based as opposed to an on-prem network monitoring solution. I have removed all my on-prem stuff, period, for security purposes. We're a security-focused company. Also, we're not that large, we're only 10 people, and we have enough work to do for our customers without having to maintain internal platforms. We just don't have time to do that. We had an on-prem solution for monitoring, but we went to Auvik in the cloud so that we don't have to maintain all that. It's one less thing we have to maintain.

My advice is to use this solution because it finds more detailed, granular information than other products, out-of-the-box.

We use it as our network management tool and configuration backup utility.

It's made us a lot more aware of the network side. A lot of MSPs traditionally have been more server/workstation oriented, with some firewall-related activities, but when you bring in the network, it allows you to bring all that full circle and troubleshoot network issues more easily. And in the same way that a backup is important for a server, a backup is important for a switch or a firewall. If you lose one of those, you don't want to have to rebuild from scratch. Auvik provides that configuration backup.

The configuration backup has helped reduce repetitive tasks. With network, there's not as much daily touch as there is with PCs. The automation has primarily been around backing up devices and alerting on down devices.

It has also helped with visibility into remote distributed networks. As an MSP, most of our customers are remote networks for us. Auvik allows us to manage their networks, whether they're local or in the UK or anywhere else. We're able to manage those networks much better via this tool. It helps our network engineers focus on those networks.

In addition, it helps keep device inventories up to date. That aspect helps a lot because people don't have to always worry about whether somebody added a switch or an access point. It scans each day and sees new devices. While that doesn't save us time on a recurring basis, whenever we need to provide a report, we don't have to manually gather the information. We're able to print it out and provide it, rather than having to do manual counts. But that's on-demand and not frequent.

We have absolutely seen a reduction in our mean time to resolution for network issues, using Auvik. For instance, if an alert comes through that a server is down, and we're also getting information that a switch or a firewall is down as part of that, we immediately know we don't need to troubleshoot the server. The server is down because those network devices are down. It allows us to get right to where the problem is, versus having to work our way back and that cuts out a lot of troubleshooting time.

If we get an alert that an AP is down and a firewall is also down, it may just be that the AP is not able to report back because the firewall is not up to allow it to. That's where it saves us a lot of time. It allows us to look at root cause better. When you're looking at that map and you see three things with red alert banners on them, you know which one is the closest point out to the internet and that you need to look there first, versus what's behind it.

The network management piece has been the most advantageous. First, it alerts us about network devices that are under duress or having issues. Second, it has historical data. That allows us to go back, if, for instance, a switch is having problems, and see if it is something that trends at a certain time of the day or a certain day of the week.

For what we use it for, Auvik provides us with a single integrated platform because it ties into their ticketing system. That is very important. The more touchpoints that people have to interact with, the less likely they are to interact. Trying to get it down to as few panes of glass as possible becomes an important piece. We previously used multiple applications for managing our network, and switching to Auvik has saved our organization a good bit of time, day-to-day. It has saved us the equivalent of half an FTE.

It's also the best that we have found for helping to visualize network mapping/topology. It does a great job of that, hands-down. The mechanism that it uses to learn about the network seems to be more robust than some of the others. The interface is very clean and sleek. It discovers devices well and the relationships between them, and the general aesthetic of the portal presents that information. It gathers more data than most and it presents it wrapped up in a really pretty way. Others can draw out a diagram, but they're just not as elegant as Auvik.

The network visualization is intuitive. It classifies devices accurately and presents the links and the relationships well. Plus, if something isn't discovered the way you think it should be, it gives you the ability to manually adjust it. For example, sometimes wireless bridges don't really present well. They don't show a link between them. You have the ability to go in and make that association manually so that it presents correctly on the map.

I've been using Auvik for a little over three years.

The stability is strong. They announce maintenance well in advance and it's not frequent. We haven't had many issues. I don't recall that it just went down all of a sudden. Typically, it's only down around maintenance windows.

It scales well. We've put large networks on it.

The solution's technical support is good. We didn't have to interact with it a lot, but when we did, they were able to answer the questions.

Positive

We used PRTG from a German company called Paessler, but it did not provide configuration backup, so we used a different application to provide the configuration backup. We had to use two products to do that function before. That was part of the reason we switched to Auvik. Bringing everything into one application, and that application being able to integrate with our ticketing system, were the two big reasons.

The initial setup was very straightforward. If you have intermediate networking skills you will be comfortable doing it.

We were able to implement Auvik out-of-the-box, meaning it was immediately available for use without intervention. When we signed up, we were able to download the agents to put on each remote site and begin scanning and gathering data. Once we decided to go with Auvik, we were instantly able to go with it. Within 15 minutes, after the Auvik code was implemented, our network mapping began to populate. 

Within about an hour or two, depending on the size of the network, the map was pretty well displayed. For larger networks—we have some networks that are 1,000 nodes—it might take several hours for it to scan, discover, and learn the relationships. It asks you to authorize networks that it finds. You may initially tell it to scan a network, but based on that network being scanned and the devices on it, it learns that there are other subnets out there. You have to approve those for it to scan them as well. That's why larger networks could take several hours and up to a day or so.

We did it all in-house and it required three people. They were primarily split up between

• networking components: switchers, routers, and wireless infrastructure
• server/workstation infrastructure
• integrations, such as ticketing.

Auvik helps us, but as I mentioned, it's a lot more for point-in-time needs. If a switch is down and we need to get information on the alert and possibly pull the backup to put on a replacement device, or if somebody needs an inventory, we can pull a report. Those are very moment-oriented. 

I can't talk about time-to-value over days, months, or years, but once you set it up, it takes care of itself. It scans the network for new devices. Once you stand the product up and have it connected to your ticketing system, it's just a matter of using it when you need to use it.

Auvik is not cheap. They've done a great job, it's a developed product, but you pay for it. When you compare, it's definitely in the upper tier of pricing.

Auvik has two price points. One is their Essentials license, and the other is their Performance license which includes flow data. 

For example, you may have a network with 10 switches and a firewall, and you really only want flow data going through the firewall. Auvik requires you not only to put the device you want under a Performance license, but all of the other network devices that are billable devices have to go to that same Performance license. It gets expensive in a hurry, so we haven't taken a Performance license with them for that main reason. If we need to do flow data, we'll use a different product. I wish they allowed you to only license the devices you needed to have Performance.

We looked at Traverse Network from Kaseya. It was very similar to Auvik in terms of capabilities, but we thought Auvik was more polished. It seemed to be further down the road as far as how well it had been implemented.

And Auvik's cloud-based solution, when compared with on-prem network monitoring solutions, is better. It's hard to monitor something on the network locally because if you lose your internet connection, it can't report out, which is pretty important. That's why we like it more than on-premises solutions.

It's an easy user interface to work with. They've done a good job with the GUI and how to navigate it. That's not of huge importance to us because a lot of us have been doing network management for close to two decades. That means we've used a lot of tools and we are very familiar with them. But for entry-level techs, it's easier because they can do some things without knowing a lot of what we've had two decades to learn. It makes people with less experience much more comfortable using it.

The solution's automation hasn't had that much of an impact because a lot of our frontline people don't have to interact with it on a daily basis. They use it for point-in-time troubleshooting. It's not a huge help on that side. It's mainly the networking engineers, who would have to do things through other systems manually, whose time is saved.

From a product perspective, it's a 10 out of 10. It's just that you pay for the product. It costs a lot compared to others.

The biggest issue is that if you need NetFlow, where you can actually see more information about the packets that are traversing the network, you probably need to work through your cost model first. Auvik is not going to be the cheapest out there, not even close. It's going to be, by far, the more expensive solution. If that is a strong need of yours, it may not be the best solution. It does NetFlow really well, just like everything else it does. It presents it well. But the pricing model makes it a very expensive proposition to do the Performance licenses.

We use Auvik to monitor our entire network infrastructure from wireless to our firewalls, servers, and switches.

Before Auvik, we would check each system independently, which was time-consuming, and some things weren't being monitored at all. Auvik allows us to easily monitor our systems without devoting much time and personnel to monitoring. We haven't used it long enough to realize the full benefits of the platform, but we see the potential. 

Auvik's email alerts are convenient because we're always monitoring email, and it's easier to receive the alerts in your inbox. 

We schedule backups in the middle of the night, and a high volume of data passes through our networks during those backups because it backs up everything for a couple of hours. That generates alerts in Auvik's monitoring systems saying that these network ports are at 99 percent utilization because they're being maxed out. 

I'd like to have a way to mute alerts during these hours. There's no way to whitelist this activity within a set period. I want to be able to tell Auvik not to send me alerts about high utilization on these ports between 1 a.m. and 4 a.m.

While the web interface is somewhat easy to use, it was hard to find a few things. I would rate the interface seven out of 10. We had to reinstall the monitoring software on some of those machines, and it didn't work, so we had to do everything manually with no UI. 

I would rate the network map five out of 10. It didn't draw everything exactly out correctly. The textual representation of the network map was more useful than the graphical view.

I have been using Auvik for about 15 days.

We've had no issues with instability so far. 

Auvik is pretty scalable because you can have as many devices and monitors installed at locations as you want. We haven't experienced any availability issues. 

Auvik is deployed on-premises, but some things are monitored remotely at different locations. The initial deployment was very easy. We installed the software and entered the credentials. Something did go wrong when we were installing it at an off-site location. The software wasn't connecting to their system, so we had to uninstall and reinstall everything manually. That site was a bit more difficult, but the installation at the main site was straightforward. 

I like that you only have to pay for a minimum of five systems with an account, and you can monitor server software for free. Auvik only charges for certain devices, such as firewalls, switches, etc. That pricing model works out nicely for us. You don't need to pay for everything. You could have five switches and 100 computers, but you don't pay to monitor the computers. There are seven categories of devices that you need to pay for, and the rest are free. 

I rate Auvik eight out of 10. My advice to new Auvik users is to make a network map ahead of time to ensure it discovers all of your devices. It may discover 50 devices when you know you have 60. It could be that some IPs weren't scanned or it is missing some credentials. It helps to have something you can use to check. 

I use Auvik for managing my two most complex networks with multiple locations and diverse routing.

Initially, I implemented Auvik to address routing and switching issues. It helped pinpoint and solve those problems. Over time, its bigger value became evident in its ability to efficiently document and discover every device on the network. Auvik has significantly reduced my mean time to resolution. 

It provides crucial visibility into complex switching setups, allowing me to quickly identify which devices are connected to specific switch ports - a task that was challenging with other tools.

In terms of improvement, Auvik could include more customization options and the ability to efficiently manage additional features like printer monitoring.

I have been using Auvik for three years.

Auvik is fairly stable.

Auvik has been scalable in my experience with simple networks, I haven't encountered any limitations. My use cases haven't tested its full capabilities.

Before Auvik, I briefly used Kaseya's Network Glue, which I considered a less sophisticated option. However, Auvik stood out as the best-in-class solution when I compared alternatives. I had known about Auvik for several years before using it and recognized its value in network mapping and documentation, and later appreciating its real-time monitoring and discovery features.

While Auvik offers an intuitive interface, there is a slight learning curve during setup. Once you are familiar with the process, it becomes easier to navigate and manage network issues. Getting started with Auvik requires a fair amount of setup, especially in new environments. Setting up SNMP credentials for each device is time-consuming, particularly in networks with varied configurations. Auvik has a hybrid deployment model, utilizing an on-premise detector. I was involved in the initial deployment, and it was a gradual process over several weeks, addressing switches, routers, servers, printers, and other devices with SNMP.  Maintenance for Auvik is minimal. The main task involves adding new devices, like printers, and ensuring SNMP settings are configured correctly. It becomes more challenging in co-managed IT situations when changes are made independently by the customer.

It is hard to measure the return on investment for Auvik regarding direct revenue. However, it significantly benefits me by speeding up problem resolution and enhancing efficiency.

The pricing of Auvik seems reasonable, especially for setups with complex networks. In cases where networks are more straightforward, it may not be necessary. However, considering the growing importance of compliance standards like PCI and CMMC, having Auvik everywhere could become essential for comprehensive network discovery and cybersecurity.

Auvik provides a network map and dashboard for a real-time view of my network. However, due to the complexity of my setup, the map becomes cluttered and less useful. While it looks nice, the intelligent scaling makes it impractical for anything beyond simple networks. 

Auvik's network map and dashboard attempt full visibility, but they cram too much into a small space. It becomes impractical and buries useful information in the noise. It is unnecessary for simple setups. 

Auvik doesn't charge for monitoring critical devices like printers, servers, and access points. Its primary value lies in monitoring and managing switches and routers, the devices for which they charge. For other devices, redundant monitoring systems are already in place.

Overall, I would rate Auvik as a nine out of ten.

Auvik is primarily for monitoring network devices to see which ones have gone down. Another use case is tracking bandwidth utilization on the interfaces.

Auvik has improved visibility across our entire network. We don't want to wait until a user calls to tell us a switch is down. Auvik enables us to be proactive, not reactive. We realized the benefits almost instantaneously. 

The solution speeds up our resolution time. When we're troubleshooting, it's easier to see if a device is down or the utilization is too high. That is helpful. It makes the whole process faster. If I didn't have this solution, I would only see whether the network was up or down. 

I couldn't, for example, see that the bandwidth utilization is 100 percent. Auvik sends notifications when the bandwidth utilization passes 80-85 percent. We get an alert telling us that it's something we should look into. Otherwise, I would need to rely on customers and application owners complaining that sessions are dropping. 

I appreciate Auvik's traffic insights. The network map provides solid visibility in real time.

Some things about the interface were a little hard to set up, and it was difficult to figure out where to find information. The Auvik team did a great job helping us get started. If I had to figure it out by myself, I would have probably gotten frustrated. You need to go on the device first to enable it. If you don't, then traffic insights won't start working. It's pretty intuitive for most stuff, but some things are tricky if you don't have someone tell you how it works. 

I have used Auvik for roughly a year.

I rate Auvik eight out of 10 overall. 

Auvik is easy to scale. It covers thousands of servers. 

I rate Auvik support nine out of 10. I can't complain. They solved my problem quickly. 

Positive

Setting up Auvik was pretty easy. It was a little tricky to get some of the things set up correctly and working, but it was fairly straightforward overall. Deployment took about a month or two because we have more than a thousand locations.

We did it in-house with Auvik's help. They assigned a team to us, and they did a great job. When we had questions or issues and needed help, they assisted us almost immediately. Four departments were involved. After deployment, Auvik doesn't require much maintenance on our end unless there are significant changes to our environment. 

My boss makes the purchasing decisions, but we're happy with Auvik's overall pricing. We had some issues with the licensing. You need to pay for premium to use NetFlow, and we had a problem with them counting the same device multiple times for licensing purposes. It was a little frustrating because the Auvik database in the background didn't see it as a single device even though it came from the same critical hardware and only had one serial number. However, it was in different groups, so it was counted two or three times. It took a while to work with the accounting team to get that sorted.

We looked at a few different solutions. We went with Auvik because it was the best fit for our requirements, security standards, and budget. The security department didn't approve some of the alternatives.

I rate Auvik eight out of 10 overall. We had a few hiccups here and there that we couldn't fix easily without help. With Auvik's assistance, we got everything fixed. 

We manually use Auvik for network monitoring, configuration backups, and syslogs.

We implemented Auvik because we wanted to have a redundant monitoring solution that has a cloud component.

Auvik utilizes a cloud component that centralizes all data collection and aggregation. Additionally, we employ multiple on-premises collectors to gather data from individual devices. Therefore, our deployment will have a collector at each site, supplemented by a secondary collector at our main site. This configuration ensures redundancy and seamless data transmission to the Auvik cloud.

Auvik's intuitive interface is easy to use. The intuitive interface helps accelerate our troubleshooting of network issues due to how the information is presented.

Auvik's network map and dashboard provide a real-time picture of our network.

The network map and dashboard provide easy access to real-time visibility, with alerts and other information conveniently displayed. Clicking "Advanced" allows further exploration of specific alerts and other relevant details. While the display can become crowded when monitoring numerous items, the filtering capabilities effectively manage information overload.

The network map provides full visibility into everything we are monitoring with it and that is extremely important for us.

Auvik empowers our low-level techs to solve more tickets on their own. This has saved our senior techs time to focus on other tasks. The overall number of tickets has been reduced.

It has helped reduce our mean time to resolution.

Auvik allows us to spend less time on setup, maintenance, and resolution.

The traffic insights and the configuration management are the most valuable features. 

The traffic insights are presented effectively, and I appreciate that the analysis runs in the cloud, avoiding the need to overload any specific on-premise hardware. Additionally, the configuration backups appear to be straightforward, facilitating the comparison and refresh of new images on existing devices.

One main feature I would like to see in Auvik is the ability to generate alerts based on specific events appearing in syslog messages.

I have been using Auvik for three years.

Auvik is stable.

The scalability of Auvik is excellent and it scales easily.

The technical support is quite fast and accurate. We only encountered one major issue, but they were able to resolve it promptly. While it took a little longer due to the unusual nature of the problem, it was effectively addressed within a week.

Positive

Previously, we used SolarWinds. However, the configuration and maintenance overhead for Auvik is significantly lower, and Auvik itself is much faster.

The initial deployment was straightforward. We had three people for the deployment but it could be done with one person.

The implementation was completed in-house.

Compared to Auvik's competitors, its pricing is largely in line with SolarWinds. However, the exact cost may be slightly lower or higher depending on how the software is used.

Auvik does not charge for server monitoring, which is a significant cost advantage. If we had to pay for each server individually, the cost would become quite high, depending on the size and complexity of our server environment.

I would rate Auvik a nine out of ten.

Minimal maintenance is required to keep the collector devices up to date.

Before implementing Auvik, organizations should confirm that all devices they intend to monitor are compatible with Auvik's capabilities. This is particularly important for web-based devices, as Auvik may have limitations in monitoring such systems.

I am an MSP and I use Auvik to monitor my client's networks.

When we experienced network issues, we simply lacked the visibility to understand the underlying causes. Auvik provided us with much-needed visibility into our network, enabling us to effectively diagnose and resolve problems.

We are using Auvik's SaaS platform with an on-premises connector.

Auvik provides an intuitive interface that is easy to use. The user-friendly interface is helpful when troubleshooting network issues. Auvik alerts me if something being monitored goes offline, allowing me to track it down. Additionally, there are various locations where I can access different pieces of information, enabling me to review audit logs or alerts. This feature is quite helpful.

Auvik's network map and dashboard give us real-time visibility into our network.

Utilizing the network map and dashboard provides a straightforward approach to gaining real-time visibility into our network. While the network map may contain a wealth of information that necessitates further exploration, the ability to visualize the network in real time without the need for Visio development is helpful. With the proper configuration, the network map dashboard provides full network visibility.

Auvik helps minimize blind spots and provides an additional resource for monitoring and tracking network performance. Proactive alerting is crucial, as it's often preferable to have a system notify me of issues before users do. While not always possible, Auvik enables me to be proactive in addressing network problems.

Auvik has helped reduce our mean time to resolution by 50 percent.

Auvik allows us to spend less time on resolution.

The most advantageous feature is the ability to back up the configuration settings on switches and routers. This has been immensely helpful, and I am proficient in utilizing Auvik's premium network monitoring service, Traffic Insight. It provides comprehensive network visibility. Furthermore, I appreciate its integration with my ticketing system, Autotask.

I'd like to see some enhancements to Auvik's network map, including the ability to focus on specific areas without viewing the entire map. This would allow for more granular analysis and troubleshooting. Additionally, introducing security-related features would be beneficial. For instance, implementing abnormal traffic detection would alert us to unusual network activity, potentially indicating a security breach. Furthermore, incorporating baseline snapshots would enable us to compare current network behavior against a standard reference point, facilitating the identification of anomalies. This could be achieved through simple checkbox controls.

I have been using Auvik for three years.

I would rate the stability of Auvik nine out of ten.

I use Auvik for small businesses, and it scales to meet my needs.

The technical support is good.

Positive

We had been using ConnectWise, but it did not meet our needs. When we informed ConnectWise support that we were switching to Auvik, they acknowledged that Auvik was a more suitable solution.

The deployment wasn't as straightforward as I had anticipated, but it wasn't overly difficult either. It required careful attention to the instructions and a thorough understanding of the installation process, making it somewhat more complex than initially envisioned. I would rate the complexity of the deployment five out of ten. I completed the deployment myself and it took a few days.

Auvik's pricing is generally reasonable. However, I have occasionally encountered discrepancies between my expected and actual billing amounts. I haven't been able to pinpoint the exact cause of these variations, but I'm unsure whether they stem from additional service inclusions or unexpected price increases. The lack of clarity regarding my consumption compared to the pricing structure has been an issue. Despite not making any perceived changes, my pricing has fluctuated, and the company has denied any alterations. This has left me perplexed about the underlying factors.

I would rate Auvik ten out of ten.

I have Auvik deployed for multiple of my small to medium clients.

Occasionally, Auvik's automated agent upgrades malfunction, requiring my assistance. Maintenance is minimal.

I recommend Auvik.