We performed a comparison between 3CX Live Chat and Skype for Business based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The integration between the video and voice is the most valuable solution."
"Mobility features and remote extensions work well."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"I use the chat feature to communicate with my staff, which is very helpful."
"I like the seamless integration to local telecommunications."
"The most valuable feature of Skype for Business is overall it is an okay solution."
"It's a good product, we like using it."
"It saves trouble, and it saves us time."
"Our employees use this solution for a communal space to collaborate for organizational decision making."
"The most valuable feature is how useful it has been for virtual meetings during the pandemic."
"One of the best features of Skype for Business is that you can set it up on mobile phones, and you can set it up on laptops. You can connect to the tool from anywhere."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"It could be better in terms of providing more options for call recording."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"There should be an option to save some extensions."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"The technical support from Microsoft needs to be improved."
"Make it user friendly."
"There might be some invitation issues with Skype for Business."
"We need a feature where you can virtually raise your hand to silently let the presenter know that you have a question."
"The solution should improve the chat and add more flexibility to make a call."
"I am not familiar with all of the features or whether they can hold conferences because we use Zoom for that. But, in my opinion, if they can do something similar to what Zoom is doing, it will be a complete solution."
"The initial setup could be simplified."
"The video conferencing quality can be improved."
3CX Live Chat is ranked 9th in Virtual Meetings with 54 reviews while Skype for Business is ranked 4th in Virtual Meetings with 60 reviews. 3CX Live Chat is rated 8.8, while Skype for Business is rated 7.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Yeastar K2, whereas Skype for Business is most compared with Webex, Zoom, GoToMeeting, TeamViewer and Digium Asterisk. See our 3CX Live Chat vs. Skype for Business report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
