We performed a comparison between Amazon WorkMail and Microsoft Exchange Online based on real PeerSpot user reviews.
Find out in this report how the two Email Applications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent."
"The product is very user-friendly."
"There is no need for me to set up security."
"It is highly available and scalable. It is also highly reliable. I don't lose any of the messages or emails. If there is an issue where the email sent operation failed, Amazon as a platform ensures that the send operation is retried, and the email reaches its destination. This way, it is highly reliable."
"Amazon SES is very easy to configure."
"The best feature is that Amazon SES provides verified email messages."
"Amazon SES can handle a high volume of emails, making it suitable for organizations with large email lists or that need to send a large number of emails on a regular basis."
"We use the tool for transactional emails and marketing."
"The best thing about Microsoft Exchange Online is that it's integrated with the Outlook application."
"The most valuable feature is the cloud environment."
"The solution is scalable."
"Exchange Online doesn't just do email, it allows for collaboration with inbuilt chat and calling facilities and document sharing."
"The product was simple to use."
"The most valuable feature is being able to assign an individual a task."
"It is a stable, and highly scalable product."
"It is for emails, and it seems to work okay."
"There is room for improvement in the scalability."
"The only issue is the price, which is far too expensive."
"I would like to see detailed reports on email success and failure rates."
"When we first set up an email on Amazon SES, they had to verify it, which was not fast enough."
"Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require."
"It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools."
"The product should improve technical support."
"There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues."
"I don't really like the response time of the web GUI for administration."
"I think there should be an incorporation of DLP on the business premium version of Exchange, as well."
"I have found that Microsoft has vulnerabilities when it comes to Exchange Online. It has become the port of a lot of hacker attacks."
"The solution should have a stand-alone application instead of us having to go through an internet browser."
"Technical support can be improved by shortening the response time and increasing their knowledge."
"I would like to let new users know that there are challenges regarding user provisioning, HRMS and the AD. Also, the data migration integrity needs to be checked in terms of the old data."
"When we need to purchase additional licenses for additional users, the process is slow."
"The mail-blocking feature is not great and could be improved."
Amazon WorkMail is ranked 5th in Email Applications with 9 reviews while Microsoft Exchange Online is ranked 2nd in Email Applications with 85 reviews. Amazon WorkMail is rated 8.6, while Microsoft Exchange Online is rated 8.6. The top reviewer of Amazon WorkMail writes "Reliable with good deliverability and the ability to expand". On the other hand, the top reviewer of Microsoft Exchange Online writes "Helps reduced IT operations, scalable, and simple setup". Amazon WorkMail is most compared with Google Workspace, ZeptoMail, SendGrid, MailChimp and Mailgun, whereas Microsoft Exchange Online is most compared with Google Workspace, ProtonMail, Zoho Mail, Zimbra Collaboration and IceWarp. See our Amazon WorkMail vs. Microsoft Exchange Online report.
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