We performed a comparison between Microsoft Exchange Online and Zoho Mail based on real PeerSpot user reviews.
Find out in this report how the two Email Applications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The online version is faster, as it is a cloud instance. We can have massive mailbox capacity: 100 GB per user, which is huge. We can't provision such capacity internally, as the company would get burnt out paying for mailbox storage."
"Microsoft Exchange Online is an easy-to -use email solution."
"I like that Exchange Online is easy to use and that I do not need to maintain the previous Exchange Server. I also do not need to worry about the security of the Exchange Server. If there are any issues, then it will be the service provider's problem and not mine."
"Exchange Online plays a significant role in our business. It controls all our emails, so we'd be in a lot of trouble if we didn't have that. It's an essential product."
"I have not had issues with stability of the product."
"The product’s most valuable feature is the online archive."
"It's not hard to set up."
"The data prevention and protection feature is good."
"Zoho Mail organizes your email well, and you can do a lot of things if you use other Zoho applications along with it."
"The most valuable features of Zoho Mail are its security, integration with cloud storage, and wide range of features available. It integrates well with Outlook and mobile devices."
"Zoho Mail is a stable product."
"It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the data is available, you can use filters like from whom, to whom, subject, attachment, and even use advanced settings. It's pretty nice."
"The solution has more security compared to other products. Zoho Mail comes with TLS and SSL. It has email-sharing features. It is an advanced product."
"Zoho gives you a set amount of free users, so you can use it until you reach the limit and see if it's something you want to adopt. I tried it and stuck with it. Since then, I've seen a lot of improvement. I already think it's top-notch, but I believe it will become one of the best in the world."
"We can create email accounts for our customers."
"The notifications, scheduling, and meetings are all integrated."
"It is tricky to integrate Microsoft Exchange Online if you are in an infrastructure provided by other vendors."
"The SaaS platform performance could be improved. At a previous company, we used this same solution on-premises. The data exchange was much faster compared to the SaaS platform and we sometimes experience lags."
"For example, recently there were some spam incidents that Microsoft does not currently mitigate because they have another paid solution to do so. It would be nice to integrate the security and the anti-spam (i.e. the fake links, etc.) along with the Exchange Online default."
"Microsoft Exchange Online can improve message delivery. There are times we receive a message that the email failed to be delivered, and there is no reason given. We sometimes have emails that are flagged as spam that are not. We cannot do anything about it because it's not managed by us, it's managed by Microsoft."
"Exchange Online has issues with its mail flow and content search."
"The mail-blocking feature is not great and could be improved."
"I don't like it in general. It sort of has that Microsoft flavor to it, which is just the style they use and the way they color things and lay them out."
"The price could be cheaper."
"The interface isn't quite good. Everything looks a little low-quality."
"Zoho Mail needs to improve its integration because direct integration is not possible with many applications."
"The solution’s stability could be improved."
"The initial setup of Zoho Mail can take some time because we have 30 to 35 users and we need to register each one. This can take one or two days to complete. The process could be better for administrators to register their users. If the setup interface was better in explaining the process it would be helpful to become more user-friendly."
"The solution doesn't need to be improved."
"We face some challenges in our current architecture with the introduction of data privacy regulations. When you are sending a calendar invite to a group of people for a meeting or an event, there is no structure for privacy. You can't hide all the contacts. Maybe that feature exists, but I don't know where it is."
"Zoho Mail needs to add an IT system management feature."
Microsoft Exchange Online is ranked 2nd in Email Applications with 85 reviews while Zoho Mail is ranked 9th in Email Applications with 8 reviews. Microsoft Exchange Online is rated 8.6, while Zoho Mail is rated 8.0. The top reviewer of Microsoft Exchange Online writes "Helps reduced IT operations, scalable, and simple setup". On the other hand, the top reviewer of Zoho Mail writes "An intuitive tool that offers an ample number of features at very customer-friendly prices". Microsoft Exchange Online is most compared with Google Workspace, Amazon WorkMail, ProtonMail, Zimbra Collaboration and IceWarp, whereas Zoho Mail is most compared with IceWarp, Google Workspace, ProtonMail, Zimbra Cloud and Zimbra Collaboration. See our Microsoft Exchange Online vs. Zoho Mail report.
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