We performed a comparison between Automation Anywhere (AA) and NICE Robotic Automation based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We are using it for scripting, and it is end user based with screen captures. It is a bit easier to use than any of the other tools out there."
"The control room is the best part as everything can be seen and controlled from there, scheduling storing of credentials, and much more. I have used PDF extraction and other tools where data needs to be extracted and it works great at that part. I highly recommended this tool for automation."
"Automation Anywhere improved our organization since it saved us a lot monetary value."
"Features such as MetaBot and IQ Bot are very advanced and capable as compared to reading PDFs using OCR."
"The dashboards are excellent."
"All customers were happy after automating using AA because of the better accuracy, it's easy to develop and manage. It's easy to manage the orchestrator."
"Automation Anywhere is stable."
"Automation Anywhere's central command center is good."
"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."
"The deployment of NICE Robotic Automation is easy."
"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."
"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."
"Provides good automation features."
"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."
"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."
"The error handling command on this solution still needs improvement, especially when compared to other platforms that are doing very well."
"We are still hoping to see improvements in its ability to have the client answer automatically and reconnect when Windows updates are applied."
"It has been challenging integrating Automation Anywhere with other solutions, due to all of the controls, as we are a bank."
"The IQ Bot has not yet succeeded in living up to its reputation due to its high cost, low ROI, and its inability to meet client requirements."
"There are some business areas for which this tool is not capable of doing, such as in the areas of graphically-based input."
"The price is a little high and could be reduced."
"We need more commands for PDF integration to make it more flexible."
"It would be really good if they could give more priority to tickets which are raised by partners. Right now, Automation Anywhere customers and employees have higher priority."
"The solution is not as intuitive as it could be and integrating took a lot of time."
"There is a need for NICE robotics to be more user-friendly."
"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."
"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."
"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."
"There are a few areas for improvement in the installation phase"
"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."
Automation Anywhere (AA) is ranked 3rd in Robotic Process Automation (RPA) with 492 reviews while NICE Robotic Automation is ranked 21st in Robotic Process Automation (RPA) with 7 reviews. Automation Anywhere (AA) is rated 8.4, while NICE Robotic Automation is rated 7.6. The top reviewer of Automation Anywhere (AA) writes "Automation Co-Pilot enables us to present details from CRM for business management on one page". On the other hand, the top reviewer of NICE Robotic Automation writes "Great support, good automation technology, and dynamic interfaces". Automation Anywhere (AA) is most compared with Microsoft Power Automate, UiPath, Blue Prism, Tricentis Tosca and IBM Robotic Process Automation (RPA), whereas NICE Robotic Automation is most compared with UiPath, Blue Prism and Microsoft Power Automate. See our Automation Anywhere (AA) vs. NICE Robotic Automation report.
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