We performed a comparison between NICE Robotic Automation and UiPath based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The deployment of NICE Robotic Automation is easy."
"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."
"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."
"Provides good automation features."
"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."
"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."
"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."
"It is a very easy and stable product."
"The best feature of UiPath is that it is easy to use. UiPath Orchestrator is also easy to use."
"I have interacted with the community a whole lot, and if the amount of responses that they give in the community is any indication about how fast they would be with the enterprise technical support, then I can only imagine that it would be top-notch."
"The interface is intuitive and very user-friendly."
"We use it in a very large way across the company. Last year, we implemented approximately 22 processes and saved close to 80,000 hours total. This year, we have already saved close to 6000 hours."
"The easy development process is very useful for us."
"The Task Mining is one feature that is very helpful to any business analyst. I do business analysis, and the info that I produce goes to our UiPath team to develop automations."
"Our usage is very simple. We have been getting the text, parsing it, and trying to categorize and analyze it. We are not using it fully, but the OCR is very important."
"There is a need for NICE robotics to be more user-friendly."
"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."
"There are a few areas for improvement in the installation phase"
"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."
"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."
"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."
"The solution is not as intuitive as it could be and integrating took a lot of time."
"I would like UiPath to give free trial licenses for more features, like AI Center. UiPath currently offers two licenses for the trial version. However, if I need to practice in AI Center, then I need four to six licenses."
"I would like to see them integrate with generative AI like ChatGPT."
"Sometimes, the company's processes are very complex, and it's very hard to implement UiPath."
"I would like more script access to the flow of activity, so we can try to see a text version of what we have in the user interface."
"Debugging needs improvement in UiPath because I need to do it from scratch whenever I have to debug a code. I have to run the entire code from the start and then check the pointers. If a specific action can be developed in UiPath, instead of running the code from the beginning, it would allow you to debug the code from the point that needs debugging, saving a significant amount of time."
"The error handling is in need of improvement. We'd had a problem tracking when errors occur, and troubleshooting how things are captured in production."
"I would like to see the OCR, machine learning, and cognitive package that is being discussed in the next release."
"Sometimes, UiPath becomes a little laggy when we move from one page to another."
NICE Robotic Automation is ranked 22nd in Robotic Process Automation (RPA) with 7 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 763 reviews. NICE Robotic Automation is rated 7.6, while UiPath is rated 8.8. The top reviewer of NICE Robotic Automation writes "Great support, good automation technology, and dynamic interfaces". On the other hand, the top reviewer of UiPath writes "Facilitates end-to-end automation, has good AI and document understanding capabilities, and saves us costs previously spent on manual tasks". NICE Robotic Automation is most compared with Blue Prism, Automation Anywhere (AA) and Microsoft Power Automate, whereas UiPath is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism, Robocorp and Pega Robotic Process Automation. See our NICE Robotic Automation vs. UiPath report.
See our list of best Robotic Process Automation (RPA) vendors.
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.