We performed a comparison between BeyondTrust Remote Support and ConnectWise ScreenConnect based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has allowed us to quickly address the needs and issues of our end users."
"I personally like the ability to share files with other machines."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"Solution has a good UI."
"Offers a secure method of access without having to install agents everywhere."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"I've noted an ROI while using the solution."
"The initial setup is fairly straightforward."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"Better than TeamViewer and useful for fixing problems remotely."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"Technical support for this region can be improved."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"The possibility to integrate a chatbot would take this product to the next level."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"There needs to be a way to run the agent without installing, like GoToAssist."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"The solution should add the ability to video chat with the user on the other end."
"Mobile interface."
"The solution is a little bit complicated when you want to implement it."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews. BeyondTrust Remote Support is rated 9.0, while ConnectWise ScreenConnect is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Devolutions Remote Desktop Manager, whereas ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and Splashtop Remote Support. See our BeyondTrust Remote Support vs. ConnectWise ScreenConnect report.
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