We performed a comparison between ConnectWise ScreenConnect and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"The ConnectWise ScreenConnect tool is very good for remote access."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"The product is easy to install."
"The implementation is quite straightforward."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"The most valuable features of TeamViewer are the ease of connecting to remote computers. I do not need a lot of information about their computers to connect, a nontechnical person can give me the information needed for me to connect. Additionally, the solution does not gather other system information about the host or client's systems as other solutions might, such as AnyDesk."
"TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access."
"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having."
"The solution is scalable."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"The solution should add the ability to video chat with the user on the other end."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"They could provide a toolbox for the plan I'm on."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"I don’t see any areas where improvement is needed."
"The product can sometimes crash."
"A feature that they could add is chat with sound to talk."
"I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."
"Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer..."
"Voice communication and screen communication or face-to-face communication could be improved."
"Support for mobile devices from Linux has been missing since the Native client was rolled out. This was a nice option, especially when trying to walk somebody who was struggling to understand something on their phone."
"In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."
ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. ConnectWise ScreenConnect is rated 8.4, while TeamViewer is rated 8.6. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, LogMeIn Pro, BeyondTrust Remote Support and Splashtop Remote Support, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support. See our ConnectWise ScreenConnect vs. TeamViewer report.
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