We performed a comparison between ManageEngine Endpoint Central and BigFix based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison results: Based on the parameters we compared, BigFix comes out ahead of ManageEngine Endpoint Central. While both solutions offer useful patch management and endpoint protection features, ManageEngine Endpoint’s lack of support for different operating systems, and the fact that not all of its features come in the same box, leave room for improvement.
"The technical support of Microsoft Intune is good."
"One of the most valuable aspects of Microsoft Intune is its seamless integration with Azure Active Directory, offering capabilities akin to Group Policy Objects."
"In terms of technical support, you will get an immediate response."
"Microsoft's cloud comes with a lot of extra features that are free of charge."
"We have found the solution is capable of scaling."
"It helps implement conditional access policies to restrict mobile users from accessing potentially dangerous emails."
"If the product works, remote access will be a benefit. To this point we have not had reason to have confidence in achieving that access."
"The many policies available in Microsoft Intune for managing our devices are valuable."
"From a security standpoint, it allows us to make sure that we're not leaving ourselves vulnerable to exploits and things like that. That's the biggest advantage that we see to the product from a security standpoint."
"The use of fast query has been extremely valuable providing insight in real time of the endpoints."
"In terms of vulnerability management, it gives tough competition by providing a single management console with multiple benefits."
"Prior to BigFix we used Altiris, which was distributed. We had to manage multiple servers, and duplicate the tasks that we did on each server. BigFix tremendously reduced the amount of work that we had to do on each server in a centralized manner. We could minimize the work that we had to do, and we had a lot more control over the tasks and what machines they ran on."
"This has very much improved our organization by saving time to deploy thousands of endpoints to our customers."
"The patch management and the BigFix Inventory have been the most valuable features."
"My company provides support services to a lot of customers and companies. We have reduced a huge amount of man-effort. Along with the man-effort, we have reduced the timeline to fix the compliance and security gaps. We have an unbroken record. The documentation clearly says that we have done the patching of newly released patches, including Microsoft and third-party patches, in up to 80% of the computers, within 72 hours of the release of the production. That was a very massive benefit that we have seen. When I talk about the 80% endpoints, it is 100 or 200. I am talking about 25,000 endpoints."
"BigFix has drastically reduced the maintenance window period to patch and reboot servers."
"The ability to run event viewer, task manager, services, command, file browser, certificate all remotely without interrupting users is the most valuable aspect. Software deployment and prohibiting, allowing us to standardize on the software that has been deployed through the environment and then prohibiting illegal software such as torrent applications has been valuable."
"Since deploying Desktop Central our endpoints are all updated. We use configuration management to deploy shortcuts to our users' desktops with ease. Also, we use configuration management to map logical hard drives to our users. Our users are very happy with how much ease IT can solve their problems."
"ManageEngine Desktop Central's most valuable features are remote desktop control and image management. We can send things out from the desk here, it is a very good tool for us."
"The product works perfectly for patch management and software deployments."
"We use the product to know about our assets and manage remote support."
"The most important feature we found to be useful in the COVID situation is the secure connection, which gives the IT support staff the ability to seamlessly connect with the users remotely and in a secure way."
"The initial setup is pretty straightforward."
"Its cross-platform capabilities and the ability to do both OS-level patching and third-party patching are valuable. It is difficult to find a software product that will do all that for you out of the box, and you don't have to do any configuration other than your initial setup. Once you do that, there is a very minimalistic approach to getting it operational. You can have it up and running within a 20-minute time span."
"There can be delays in the deployment of new policies."
"The solution could improve its flexibility."
"I expect Microsoft Intune to have more features in the cloud because there are two major functionalities that we need to be added. This is software metering and license management. These functionalities, for now, must be on-premise. For this purpose, we have set up a SQL Server and I hope that in near future this option will be in the cloud in Microsoft Intune."
"They can improve their MAM policies a little bit more and make them more granular. They should include more granular group policies. They are there, but they need to be more granular. Its stability should also be improved. It is not very stable. Sometimes, it shows some inconsistencies across tenants."
"Areas for improvement in Intune include expanding support beyond Samsung devices to accommodate other Android manufacturers like Redmi and Motorola."
"There is room for improvement, particularly in terms of compatibility, extending beyond the well-known major brands."
"A new Intune feature allows application packaging, but it incurs additional licensing costs for a significant number of applications."
"An issue we have run into with Microsoft Endpoint Manager is that we cannot patch third-party products like Adobe and Chrome with it."
"The product lacks AI, ML, and IIT."
"To make it a ten they should improve the licensing. Second, if they could have one environment for everything it would be nice. For you to install compliance you need to install the server, and then you add the modules. For you to install inventory you install the server and then you add the modules. It's not easy to do. When I was doing it before I learned it, it was not straight forward."
"Maybe the online help could be improved. It'd be nice if you would have a lot more phrases and keywords that you could search for and find answers with the help."
"Relay selection and availability needs improvement as an incorrect relay selected can cause network chokes."
"I would like to see more emphasis on using the web console, to have the same power as the full fat client console that they do they now. It's a lighter way to log in and it would be faster for our operators to do their work. The console tends to take a long time for a large number of clients."
"The product should become cloud-based. Also, the peer nesting ability of the product is a little backward."
"In-place and OS upgrades can be improved."
"The reporting and dashboard parts have room for improvement."
"The solution is expensive."
"Documentation could improve so we don't need to create the support requests first."
"The performance sometimes lags a bit because the solution is demanding on system resources."
"The pricing is lower than other well-respected solutions in this category."
"There are no dynamic changes on web pages and it's lacking visually."
"It is compatible with the systems such as Windows and Mac but not with Linux systems."
"Compared to the solution we use to manage our Mac products, this solution lacks the ability to create dynamic groups. We would like the ability, for example, for machines which have been upgraded to form part of a grouping based on this upgrade."
"The reports provided by the product are an area of concern where improvements are required. The visibility provided by the reports is not very attractive."
More ManageEngine Endpoint Central Pricing and Cost Advice →
BigFix is ranked 4th in Unified Endpoint Management (UEM) with 91 reviews while ManageEngine Endpoint Central is ranked 3rd in Unified Endpoint Management (UEM) with 59 reviews. BigFix is rated 8.6, while ManageEngine Endpoint Central is rated 8.2. The top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". On the other hand, the top reviewer of ManageEngine Endpoint Central writes "An in-depth and intuitive product with good cross-platform capabilities, but they should have a more global support channel". BigFix is most compared with Microsoft Configuration Manager, Microsoft Windows Server Update Services, Red Hat Ansible Automation Platform and Tanium, whereas ManageEngine Endpoint Central is most compared with Microsoft Configuration Manager, VMware Workspace ONE, Jamf Pro, ManageEngine Patch Manager Plus and ManageEngine Mobile Device Manager Plus. See our BigFix vs. ManageEngine Endpoint Central report.
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We monitor all Unified Endpoint Management (UEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.