We performed a comparison between BigFix and OpenText ZENworks Configuration Management based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID."
"Compliance and the policies that can be set are the most valuable features."
"We are a remote company, and the product helps us manage the global endpoints. It helps us natively manage the endpoints in the cloud from anywhere."
"Being able to manage the devices remotely is most valuable. We can push security requirements through Microsoft Intune."
"The solution is stable."
"Its protection policies are most valuable. It protects mobile devices as well as individual apps. It is pretty scalable, and its documentation is also pretty good. It is also pretty straightforward to deploy."
"The most valuable includes managing everything from a single console."
"I can see that the patch management process is much improved with the bundled patch management option available in Microsoft Intune compared to the KPI deployment required by the other deployment solutions."
"What I like most is that it is a powerful solution."
"The most valuable feature of BigFix is the reporting tool and patching Windows."
"My company provides support services to a lot of customers and companies. We have reduced a huge amount of man-effort. Along with the man-effort, we have reduced the timeline to fix the compliance and security gaps. We have an unbroken record. The documentation clearly says that we have done the patching of newly released patches, including Microsoft and third-party patches, in up to 80% of the computers, within 72 hours of the release of the production. That was a very massive benefit that we have seen. When I talk about the 80% endpoints, it is 100 or 200. I am talking about 25,000 endpoints."
"The architecture for patching and the 100% correct reporting makes BigFix stand apart from other solutions."
"It allows us to quickly deploy capabilities that we need, whether it be security or non-security. We use it to keep systems up to date, deploy new drivers, find the information we need in the case of security incidents. The capability allows us to gather a lot of information very quickly and it also allows us to have a centralized reporting feature and a centralized deployment capability which is nice."
"It is a one-stop tool that allows you to do everything. It supports reporting, vulnerability management, patch management, and configuration. All things can be done in one tool."
"Servers are patched more consistently than they have been previously."
"We are able to go from patching thousands of machines by twenty to thirty people to one person."
"The most valuable feature is the impact analysis."
"Helps me perform changes in connected infrastructure thanks to the discovery features."
"The backend of Microsoft Intune needs to be improved. We have seen a little bit of delay as compared to other MDM solutions. That needs to be improved. A little bit more granularity should also be added"
"The reports aren't complete, and it's not easy to build custom reports. For example, Windows Autopilot isn't working well in cases where the computers don't have a good internet connection. Then the option is not good enough."
"It needs certificate provisioning for S/MIME purposes."
"The configuration and pricing can be improved."
"Intune's reporting and logging could be improved. When troubleshooting, it's difficult to collect the logs and determine what's happening. If I want to filter out the compliant devices, I can see it from the logs, but I would like the option to drill down further."
"It would be good if, in addition to the minimal patching and compliance, we could also use Intune for application deployment. For instance, if a device is not patched, Intune should have the ability to push not only a Microsoft patch but also other patches, such as a browser patch."
"It would be helpful if there was proactive remediation."
"Intune's third-party patch management could be better. It should be easier for the average system admin to keep non-Microsoft applications updated."
"One aspect that could be improved is the speed of the console. Sometimes it can be slow, which is something that needs to be addressed."
"I would like to see more integration with external data."
"The deployment has room for improvement and can be more streamlined."
"The sub-capacity licensing was a challenge for some of it. We had trouble getting it to calculate right."
"I would like to see SDK for Web UI included in the next release."
"The scalability of the web UI product doesn't scale to the size that we need for our implementation so it needs to expand. I would also like to see the capability to develop on the back of the web UI capability. There are lots of web features and integrations that we could do with web UI that it would be nice to be able to put on top of what's already there, rather than waiting for IBM to develop what we need."
"There is no support for patch management on SLES on IBM pSeries (only the Intel platform is supported)."
"I remember doing restarts a few times. So, making sure that it is rock solid from an executable perspective is important."
"The native UI should be simplified because it is outdated and a little bit over-complicated."
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Earn 20 points
BigFix is ranked 5th in Configuration Management with 91 reviews while OpenText ZENworks Configuration Management is ranked 20th in Configuration Management. BigFix is rated 8.6, while OpenText ZENworks Configuration Management is rated 8.0. The top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". On the other hand, the top reviewer of OpenText ZENworks Configuration Management writes "It allows us to deploy applications and primitive desktops globally. The upgrade cycle is very long". BigFix is most compared with Microsoft Configuration Manager, Microsoft Windows Server Update Services, Red Hat Ansible Automation Platform, Tanium and ManageEngine Patch Manager Plus, whereas OpenText ZENworks Configuration Management is most compared with Microsoft Configuration Manager. See our BigFix vs. OpenText ZENworks Configuration Management report.
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