We performed a comparison between BMC Remedy and ManageEngine IT Asset Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution helps us manage, escalate, and solve incidents."
"It's a scalable product."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"The incident management console is available out of the box."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"The service management features are beneficial – very good."
"The solution offers some very good features."
"The auto-discovery feature has helped us a lot."
"In my opinion, it is the MDM; patch management and deployment are the valuable features."
"The technical support is great."
"BMC Remedy's change management module needs enhancement."
"The solution must be flexible."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"The tool is very old."
"The upgrade process could be better. It would be a good improvement."
"The initial setup of BMC Remedy Asset Management was complex."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"The asset management tool is costly."
"The engineering area needs improvement."
"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."
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BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while ManageEngine IT Asset Management is ranked 11th in IT Asset Management with 3 reviews. BMC Remedy is rated 8.0, while ManageEngine IT Asset Management is rated 9.4. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of ManageEngine IT Asset Management writes "Stable and scalable solution ". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager and BMC Track-It!, whereas ManageEngine IT Asset Management is most compared with Lansweeper, ServiceNow, Axonius and Freshservice. See our BMC Remedy vs. ManageEngine IT Asset Management report.
See our list of best IT Asset Management vendors and best License Management vendors.
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