We performed a comparison between BMC Helix Discovery and BMC Remedy based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the solution stems from the fact that it is easy to install and deploy."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"It is a scalable solution."
"It is a stable solution. The stability is okay."
"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."
"It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not."
"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"The initial setup was quite easy."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"The solution is extremely user-friendly."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"The service management features are beneficial – very good."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"The solution is definitely useful."
"There is still room for improvement in terms of stability."
"We would like updates more often."
"The license model could be more flexible and cheaper pricing."
"A review of end of life data would be nice."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"Could be more user friendly for admins to manage."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"The desktop technicians face some challenges with the solution."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"There is room for improvement in terms of support."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while BMC Remedy is ranked 5th in IT Asset Management with 23 reviews. BMC Helix Discovery is rated 8.6, while BMC Remedy is rated 8.0. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". BMC Helix Discovery is most compared with ServiceNow, Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas BMC Remedy is most compared with ServiceNow, Snow License Manager, Qualys VMDR, ManageEngine IT Asset Management and BMC Track-It!. See our BMC Helix Discovery vs. BMC Remedy report.
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