We performed a comparison between BMC TrueSight Operations Management and Datadog based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: BMC TrueSight offers quite extensive capabilities such as in-depth analysis, simulated monitoring, proactive oversight, and event administration. Datadog presents valuable features such as customizable displays and reporting, error identification and log consolidation, and ease of use for development teams. BMC TrueSight Operations Management users have concerns regarding deep-dive details, tracing, data agents, reporting, filtration, application monitoring, user interface, setup process, pricing, application visibility tools, dashboards, performance graphs, and stability. Datadog users have highlighted the need for enhancements in usability, integration, learning curve, monitoring, setup, security, customization, AI/ML, documentation, navigability, CSPM, implementation, business analysis, log reporting, dashboard loading, and querying, among other items.
Service and Support: Some customers appreciate the BMC TrueSight Operations Management support team's availability and problem-solving skills, while others have encountered longer response times and a lack of product knowledge. The customer service for Datadog is generally regarded as helpful, responsive, and available around the clock.
Ease of Deployment: The setup process for BMC TrueSight Operations Management can be straightforward or complicated depending on the environment. Datadog's initial setup is generally seen as easy and simple, with some users getting help along the way as needed.
Pricing: BMC TrueSight Operations Management has a high setup cost and limited flexibility. Datadog's pricing and licensing are inconsistent. Some users find it expensive and perplexing, while others consider it reasonable when compared to alternative solutions.
ROI: While ROI relating to BMC TrueSight Operations Management is unclear, users of Datadog mention several advantages, including time savings, reduced blindspots, and fast debugging, which contribute to their satisfaction with the ROI.
Comparison Results: Based on user feedback, Datadog is the preferred choice over BMC TrueSight Operations Management. Users have found Datadog's initial setup process to be easier, more straightforward, painless, and efficient. It can be completed quickly. Datadog offers valuable features like error reporting and log centralization, making it user-friendly for development teams. It also provides a wide range of integrations.
"I believe that the ease of use and UI is great"
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"It is a very stable product."
"We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."
"The ability to easily drill down into log queries quickly and efficiently has helped us to resolve several critical incidents."
"It helps us better manage our logs."
"Having a wealth of information has helped us investigate outages, and having historical data helps us tune our system."
"The most valuable aspects of the product include the APM and profiler."
"We have been able to set very specific CPU and memory alerts, at the very base level, then we started to pull real business value, like 99th percentile response rates for our API calls."
"The seamless integration between Datadog and hundreds of apps makes onboarding new products and teams a breeze."
"Datadog documentation on web pages has improved a lot and is pretty easy to follow and find."
"I really enjoy the RUM monitoring features of Datadog. It allows us to monitor user behavior in a way we couldn't before."
"Cost is an issue with BMC TrueSight Operations Management."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The solution is a little obsolete."
"The pricing could be better."
"BMC TrueSight Operations Management could improve the reporting."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"Once Datadog has gained wide adoption, it can often be overwhelming to both know and understand where to go to find answers to questions."
"Datadog could always lower the price!"
"The product could be improved by providing remote control to agents, enabling them to execute automation and collections without requiring another automation tool or integration."
"I've only been using Datadog for a few months, and at first, it was frankly overwhelming in terms of both the UI and the available capabilities."
"The parallel editing of the dashboards should not cause users to lose the work of another person."
"Graph filters for logs need to be set manually which works well for JSON but not for unstructured logs."
"It does not have the best interface."
"If there were a more cost-effective manner of deploying the tool, we'd be more likely to adopt it more widely."
More BMC TrueSight Operations Management Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 17th in Cloud Monitoring Software with 50 reviews while Datadog is ranked 1st in Cloud Monitoring Software with 137 reviews. BMC TrueSight Operations Management is rated 8.2, while Datadog is rated 8.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and IBM Tivoli NetCool OMNIbus, whereas Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability. See our BMC TrueSight Operations Management vs. Datadog report.
See our list of best Cloud Monitoring Software vendors, best Application Performance Monitoring (APM) and Observability vendors, and best IT Infrastructure Monitoring vendors.
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