We compared BMC TrueSight Operations Management and Zabbix across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Comparison Results: BMC TrueSight Operations Management's initial setup can be complex, depending on the environment and prerequisites, while Zabbix can range from easy to complex depending on technical skills and infrastructure. BMC TrueSight Operations Management is considered to have high pricing, suitable for enterprise customers, whereas Zabbix is free and open-source. The ROI of BMC TrueSight Operations Management is uncertain, while Zabbix has provided a return on investment for users, especially large enterprises. Customer support for both varies, with mixed reviews for BMC TrueSight Operations Management and varying experiences with Zabbix's support.
"I like the event management part."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"Zabbix can use old data to current data to set the threshold. We can use previous data to set the threshold."
"It provides high scalability, alerting, notification, templating, and end-to-end security."
"Templates are good. We download them from the official Zabbix site or the community. If the information we need isn't available, we create custom templates based on client requirements."
"SNMP monitoring, source discovery, and alert triggering are most valuable."
"The most valuable feature is network traffic monitoring."
"The most valuable feature is monitoring."
"We have found that Zabbix is more easy to use than other applications."
"Dashboard and the customization of the items and triggers are the most valuable features."
"BMC TrueSight Operations Management could improve the reporting."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"It would be better if the initial setup and deployment were more straightforward."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"BMC's online documentation is often incorrect or incomplete."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"More modules for less popular applications and better documentation."
"Outside of the normal standard monitoring, I would like to extend patching, importing patching, and supporting patching for Windows Servers."
"I am having difficulties connecting it to Grafana, as well as some of the other plugins like Kibana."
"In the next release, I'm hoping for features targeted towards larger users with more customizable options. Despite this, I think pre-canned reports that can be used straight out of the box would be beneficial rather than having to configure each report individually. Additionally, a deeper dive into software configurations on the machines would be useful, although I understand there may be challenges in implementing this due to scripting requirements. More documentation would also be appreciated."
"The reports are not great and should be improved."
"The server monitoring could be better."
"The networking monitor is not too easy to work with."
"Having a more customizable interface and dashboard would be an improvement."
"The documentation could be improved."
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BMC TrueSight Operations Management is ranked 17th in Application Performance Monitoring (APM) and Observability with 49 reviews while Zabbix is ranked 10th in Application Performance Monitoring (APM) and Observability with 101 reviews. BMC TrueSight Operations Management is rated 8.2, while Zabbix is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, New Relic and Splunk ITSI (IT Service Intelligence), whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Nagios XI. See our BMC TrueSight Operations Management vs. Zabbix report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.