We performed a comparison between BMC TrueSight Operations Management and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"The most valuable features of the solution are alert management, alert generation, and event management."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"It is a scalable solution."
"It's easy to set up."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The way this solution has helped us is that it improved our communication."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The solution is overly complex."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"It would be better if the initial setup and deployment were more straightforward."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"The UI for the end users could be improved and more flexible than it is now."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"The initial setup phase was hard and could be made easier."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
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BMC TrueSight Operations Management is ranked 1st in Event Monitoring with 49 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews. BMC TrueSight Operations Management is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, Zabbix, New Relic and Splunk ITSI (IT Service Intelligence), whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and VMware Aria Operations. See our BMC TrueSight Operations Management vs. ServiceNow IT Operations Management report.
See our list of best Event Monitoring vendors, best IT Infrastructure Monitoring vendors, and best AIOps vendors.
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