We performed a comparison between BMC TrueSight Operations Management and Google Cloud's operations suite (formerly Stackdriver) based on real PeerSpot user reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Google Cloud's operations suite is a more favorable option compared to BMC TrueSight Operations Management as it is more scalable, stable, and user-friendly. Users appreciate its cloud logging feature and the ability to access logs from various platforms. The technical support is highly regarded, and the setup process is straightforward. On the other hand, BMC TrueSight Operations Management needs improvement in several areas, including deeper application monitoring, better cloud monitoring, and more powerful reporting dashboards. Additionally, the pricing is a barrier for some customers.
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"The most valuable features of the solution are alert management, alert generation, and event management."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"The features that I have found most valuable are its graphs - if I need any statistics, in Kubernetes or Kong level or VPN level, I can quickly get the reports."
"Offers a valuable logging transport feature"
"I like the monitoring feature."
"We find the solution to be stable."
"The cloud login enables us to get our logs from the different platforms that we currently use."
"It's easy to use."
"The most valuable feature is the multi-cloud integration, where there is support for both GCP and AWS."
"Provides visibility into the performance uptime."
More Google Cloud's operations suite (formerly Stackdriver) Pros →
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"The pricing could be better."
"More modules for less popular applications and better documentation."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"The UI for the end users could be improved and more flexible than it is now."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"Lacking sufficient operations documentation."
"If I want to track any round-trip or breakdowns of my response times, I'm not able to get it. My request goes through various levels of the Google Cloud Platform (GCP) and comes back to my client machine. Suppose that my request has taken 10 seconds overall, so if I want to break it down, to see where the delay is happening within my architecture, I am not able to find that out using Stackdriver."
"The process of logging analytics can be improved"
"It could be more stable."
"It is difficult to estimate in advance how much something is going to cost."
"While we are satisfied with the overall performance, in certain cases we must add additional metrics and additional tools like Grafana and Dynatrace."
"It could be even more automated."
"This solution could be improved if it offered the ability to analyze charts, such as a solution like Kibana."
More Google Cloud's operations suite (formerly Stackdriver) Cons →
More BMC TrueSight Operations Management Pricing and Cost Advice →
More Google Cloud's operations suite (formerly Stackdriver) Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 16th in Application Performance Monitoring (APM) and Observability with 50 reviews while Google Cloud's operations suite (formerly Stackdriver) is ranked 24th in Application Performance Monitoring (APM) and Observability with 10 reviews. BMC TrueSight Operations Management is rated 8.2, while Google Cloud's operations suite (formerly Stackdriver) is rated 8.0. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Google Cloud's operations suite (formerly Stackdriver) writes "Good logging and tracing but does need more profiling capabilities". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas Google Cloud's operations suite (formerly Stackdriver) is most compared with AWS X-Ray, Datadog, Azure Monitor, New Relic and Amazon CloudWatch. See our BMC TrueSight Operations Management vs. Google Cloud's operations suite (formerly Stackdriver) report.
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