We compared BMC TrueSight Operations Management and Nagios XI across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting. Nagios XI received positive feedback for its versatility and adaptability. It offers a diverse selection of plugins and scripts for monitoring needs.
Room for Improvement: TrueSight users say the solution could allow the user to drill down more and improve interoperability. Users have suggested Nagios XI could improve integration, simplify configuration, and make the platform more user-friendly. Nagios XI users also suggest improvements to network visibility and cloud discovery.
Service and Support: Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge. Some Nagios XI customers complained about the lack of chat or phone support options.
Ease of Deployment: BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions. Some Nagios XI users found the setup to be relatively simple, while others considered it challenging. Deployment can take a few months to complete, and there’s a steep learning curve.
Pricing: BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis. Nagios XI’s pricing is considered reasonable and transparent, with no extra charges.
ROI: Users said TrueSight’s ROI is difficult to quantify and uncertain. Nagios XI users reported positive outcomes overall, but some said visibility limitations lower the solution’s ROI.
Comparison Results: BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews. Nagios XI is an affordable, flexible solution with a broad feature set and a selection of helpful plugins. At the same time, users say the setup can be complex, and some expressed a desire for more convenient ways to contact support.
"We can verify uptimes as another source of keeping devices in compliance."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"It is a stable solution."
"It is a very stable product."
"The tool is flexible enough to be customized based on customer requirements."
"It is very helpful to be able to apply rule-based routing to alerts."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"Nagios is a custom API manager, and we can expose custom APIs for our integration. This is a great feature."
"The solution has a lot of plugins and scripts integrated with it."
"The most valuable feature is its support for different types of devices, where it can use all of the equipment that you need."
"The ability to set up templates and groups of checks, as well as customize the checks themselves."
"Since this is an open source technology, if we are capable of writing the plugins in any scripting language, this product allows us to monitor anything we want."
"The most valuable feature of Nagios XI is customization. We can customize based on our requirements. We can do modifications and implement a lot of scripts. Additionally, it is easy to use."
"I can monitor a software made in-house to software of bigger companies."
"Nagios XI is a simple monitoring tool with performance management."
"More modules for less popular applications and better documentation."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"The solution is overly complex."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"The pricing could be better."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"The installation and monitoring need improvement."
"Nagios XI can improve network and hardware monitoring, these parameters should be simplified to allow usage for monitoring. Additionally, if there was automatic reporting it would be helpful."
"I would like a much easier GUI so that I can delete events and logs, which will free up a lot of space."
"I would like to be able to extend it to all of our data centers, whether they are in the cloud or not. It would be helpful if I could connect everywhere."
"The product uses the backend as Perl and could be modified to a more lightweight solution like what's being offered by other vendors."
"It can be quite difficult to know which drivers and agents to use when setting up."
"The scalability of Nagios XI is scalable. However, it is not easy to do."
"The way Nagios displays information isn't easy for a new user to understand. It's not intuitive enough. You need to read some tutorials or be trained to understand what it's displaying. Also, I think it needs more features to improve network visibility because there are some things you can't detect."
More BMC TrueSight Operations Management Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 21st in IT Infrastructure Monitoring with 49 reviews while Nagios XI is ranked 9th in IT Infrastructure Monitoring with 54 reviews. BMC TrueSight Operations Management is rated 8.2, while Nagios XI is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas Nagios XI is most compared with Nagios Core, Zabbix, PRTG Network Monitor, Wireshark and Icinga. See our BMC TrueSight Operations Management vs. Nagios XI report.
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