We compared BMC TrueSight Operations Management and SolarWinds NPM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities.
Room for Improvement: TrueSight users say the solution could allow the user to drill down more and improve interoperability. SolarWinds NPM needs improvement in edge computing capabilities and data reporting. Users also said the performance could be better and that they would like to see expanded IPAM functionality.
Service and Support: Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge. While some customers described SolarWinds support as helpful and responsive, others reported delayed responses.
Ease of Deployment: BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions. Some users said SolarWinds NPM was straightforward to set up, while others perceived it as complex.
Pricing: BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis. The cost of SolarWinds NPM varies depending on the customer’s size and requirements. Some users find it costly.
ROI: Users said TrueSight’s ROI is difficult to quantify and uncertain. Some users reported immediate benefits from using SolarWinds NPM in terms of security and business outcomes, while others have not.
Comparison Results: BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews. SolarWinds NPM is a customizable solution that’s easy to deploy and features comprehensive network monitoring capabilities. However, some users consider it costly and voiced concerns about technical support and user experience.
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"It is a scalable solution."
"I believe that the ease of use and UI is great"
"It works irrespective of the operating system we’re running."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"Network performance is the main issue clients are facing. SolarWinds checks if a node is down, and we can set thresholds for performance metrics. For example, we set it up to get an alert automatically if a value is over 80 percent. It has a full dashboard that covers CP, hard disk, and node monitoring."
"A product that is well-tested and trusted in demanding situations."
"I like that SolarWinds NPM is a strong tool for monitoring network devices, switches, and routers. It's also a user-friendly tool. My team also likes how scalable it is."
"This has helped us to monitor the availability of our routers, switches, servers, and virtual environments."
"The benefit of this solution is the reporting. We're able to report on and see our network in a graphical form. We are able to detect when a device is added to a network."
"As we look to add more servers to our virtual environment and to understand the impact, the solution allows us to dig into the historical charts related to capacity planning."
"We have configured multiple alerts for our network devices, including routers and switches, so that we are notified if any interface goes down."
"All the features are very good. The monitoring of the equipment, the configuration manager, and the IP address monitoring are great."
"The product must provide more AI capabilities."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"The solution is overly complex."
"The UI for the end users could be improved and more flexible than it is now."
"The product must provide application or service monitoring features."
"BMC's online documentation is often incorrect or incomplete."
"The solution is a little obsolete."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"The integration needs to be improved."
"The scalability can be better."
"The evaluation time for the product is too short especially for large corporations."
"Application Performance Monitoring should be included in this solution."
"SolarWinds NPM could improve by adding the deepest inspection, performance networking, and IP address discovery."
"There isn't support available to us as they don't offer support in our country."
"Scalability is a bit tricky because it requires more gateways in order to get the performance you may need. It also requires a lot of licensing."
"The tool can only monitor up to 1000 instances in a single SolarWinds console. Customers may have over 1000 instances. Hence, it needs to support a minimum of 1500 instances. It should also improve support."
More BMC TrueSight Operations Management Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 21st in IT Infrastructure Monitoring with 50 reviews while SolarWinds NPM is ranked 4th in IT Infrastructure Monitoring with 147 reviews. BMC TrueSight Operations Management is rated 8.2, while SolarWinds NPM is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity. See our BMC TrueSight Operations Management vs. SolarWinds NPM report.
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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.