We performed a comparison between BMC TrueSight Operations Management and SolarWinds Server and Application Monitor based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: BMC TrueSight Operations Management is the preferred option over SolarWinds Server and Application Monitor, offering advanced features like proactive monitoring, event management tool, Helix Innovation Studio, and a consolidated dashboard. SolarWinds Server and Application Monitor is lacking in code-level monitoring of applications, infrastructure dependency mapping, and software-defined network monitoring capability. BMC TrueSight Operations Management also has a more transparent and affordable licensing model for small, medium, and large companies compared to SolarWinds Server and Application Monitor's expensive pricing, making it the preferred solution.
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"The tool is flexible enough to be customized based on customer requirements."
"The initial setup of BMC TrueSight Operations Management was easy."
"There are many valuable features, including the network configuration manager, and the network performance manager."
"It is simple to implement and can provide fairly decent Windows-based monitoring, beyond simple SNMP. It is great for monitoring newbies and smaller shops."
"The component and cable monitoring are good. SolarWinds is more intuitive and user-friendly than AppDynamics. The AppDynamics console is more complex because it's a more feature-rich solution, so it's not easy for somebody to pick it up."
"The solution is end-to-end from the network and the application to the processes. Everything about the enterprise infrastructure is being covered by the solution. It's easy to use and easy to navigate and one of the leaders among monitoring solutions."
"The most valuable feature of SolarWinds Server and Application Monitor is the network devices' performance monitor is the best."
"The more valuable feature of this solution is the Exchange feature."
"I'd rate technical support at eight out of ten. They are helpful and fast."
"We use the solution as a central monitoring tool. We use it to monitor every transaction that has a relation to the organization’s infrastructure."
"BMC TrueSight Operations Management could improve the reporting."
"The pricing could be better."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"It needs time-based functions for monitoring. Some things need to be polled on a specific schedule or only during a specific window."
"One area that could benefit from improvement is its performance"
"In terms of the dashboards on offer, they should work to improve them. The types of dashboards that you get in terms of the graphs on offer aren't ideal right now."
"The setup was complex. We had local support to assist us."
"It should also be easier to upgrade SolarWinds. AppDynamics is harder to deploy but easier to upgrade. So AppDynamics takes a lot of time and effort to install, but you can upgrade it in minutes. SolarWinds is the opposite. It's easy to deploy, but upgrades take forever. To date, nobody can complete it on time, so the production environment is sitting idle."
"Solarwinds should come up the same monitoring system for other certificate expiration alert apart from SSL."
"SAM's software-defined network monitoring capability is also low and could be improved."
"When you implement SolarWinds on a larger scale my customers complain about the speed."
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BMC TrueSight Operations Management is ranked 17th in Application Performance Monitoring (APM) and Observability with 49 reviews while SolarWinds Server and Application Monitor is ranked 18th in Application Performance Monitoring (APM) and Observability with 38 reviews. BMC TrueSight Operations Management is rated 8.2, while SolarWinds Server and Application Monitor is rated 8.0. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "We use this product for base and application monitoring. ". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and AppDynamics, whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, Dynatrace, AppDynamics, Prometheus and ManageEngine Applications Manager. See our BMC TrueSight Operations Management vs. SolarWinds Server and Application Monitor report.
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