We performed a comparison between ControlUp and SysTrack based on real PeerSpot user reviews.
Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The script-based actions have allowed us to extend the core reporting capabilities."
"ControlUp has an easy installation process."
"ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool."
"The most valuable features in ControlUp are endpoint monitoring and the many features that are available."
"It has a great career time monitoring tool."
"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."
"Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service."
"The most valuable feature is the granularity of visibility into the resources that are in use by our applications."
"When you search for a machine or a user, the way we get the information is very helpful. The GUI provides us with all the information about that machine that a user is accessing. It tells us about the CPU, memory, etc. The GUI and the details provided are very helpful."
"SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment."
"SysTrack provides unique, real-time data."
"The Resolve part is valuable. It allows the service desk team to perform a couple of fixes or things to mitigate an incident before it's escalated to L2 or L3. It's a cool feature. If you have the sensor activity for Outlook and something has gone wrong, even the service desk can take those steps."
"I am impressed with the huge amount of information that you can get from the infrastructure."
"It is a stable product. I would rate its stability a nine out of ten."
"SysTrack gathers a lot of different metrics on every single device including performance metrics and application-related metrics such as application usage and resource utilization by applications. It collects a wide range of different metrics, and from that perspective, it's a really good tool."
"The visualizer feature provides end-to-end analysis on all the machines."
"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."
"There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product."
"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."
"The graphical user interface needs to be improved from version to version."
"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."
"It can be improved by including script-based scheduling."
"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."
"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."
"The solution lacks AI in its analysis module."
"Certain features haven't been tested sufficiently and don't work well."
"If I have my system running, and I'm changing my hardware in the VDI environment, I want to choose a date and see the difference before and after the event."
"When I create a dashboard for a computer-based GPO or user-based GPO, I get details of all the GPOs, but the feature that we found missing is that SysTrack doesn't state how many seconds were required to apply a GPO. It doesn't tell us how many nanoseconds, seconds, or minutes it is taking to process or apply a GPO on a machine. This feature is not there. When there are major issues, if we have the processing time in place, it will help us to identify whether it could be an issue with the domain controller or something else. It would give us a clear understanding to engage other teams for resolving the issue."
"The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive."
"Their dashboard could be better. They did it custom, which is the main problem. They should have given an option to integrate it with some of the tools such as Power BI. Unfortunately, they are developing their own native dashboarding capabilities, which is killing them, in my view. The product is good, but dashboarding has been a pain area. I have to literally learn a new BI or dashboarding solution just for a system. We have 100 such kinds of solutions in our environment. If every solution has its custom solution for dashboarding, we can't survive. It is going to be crazy."
"Lacks flexibility with regard to licensing."
"The tool needs to improve the integration with third-party providers like Cisco products."
ControlUp is ranked 3rd in Digital Experience Monitoring (DEM) with 11 reviews while SysTrack is ranked 2nd in Digital Experience Monitoring (DEM) with 9 reviews. ControlUp is rated 8.6, while SysTrack is rated 7.8. The top reviewer of ControlUp writes "Great for troubleshooting and reporting with a controller that allows for configuration comparisons". On the other hand, the top reviewer of SysTrack writes "Is easy to deploy but is not user-friendly and provides false data". ControlUp is most compared with Nexthink, Goliath Performance Monitor, Liquidware Stratusphere UX, eG Enterprise and Datadog, whereas SysTrack is most compared with Nexthink and Alluvio Aternity . See our ControlUp vs. SysTrack report.
See our list of best Digital Experience Monitoring (DEM) vendors.
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