We performed a comparison between Elastic Observability and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."For full stack observability, Elastic is the best tool compared with any other tool ."
"The most valuable feature of Elastic Observability is the text search."
"The price is very less expensive compared to the other solutions."
"It is a powerful tool that allows users to collect and transform logs as needed, enabling flexible visualization and analysis."
"Elastic APM has plenty of features, such as the Elastic server for Kibana and many additional plugins. It's a comprehensive tool when used as a logging platform."
"Good design and easy to use once implemented."
"The ability to ensure that the data is searchable and maintainable is highly valuable for our purposes."
"The solution allows us to dig deep into data."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"I am impressed with the tool's ability to track information in an easy way."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"Elastic Observability needs to improve the retrieval of logs and metrics from all the instances."
"In the future, Elastic APM needs a portfolio iTool. They can provide an easy way to develop the custom UI for Kibana."
"There's a steep learning curve if you've never used this solution before."
"Elastic APM's visualization is not that great compared to other tools. It's number of metrics is very low."
"The price is the only issue in the solution. It can be made better and cheaper."
"The solution needs to use more AI. Once the product onboards AI, users would more effectively be able to track endpoints for specific messages."
"More web features could be added to the product."
"The auto-discovery isn't nearly as good. That's a big portion of it. When you drop the agent onto the JVM and you're trying to figure things out, having to go through and manually do all that is cumbersome."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"If you are new to using the solution, you will find the setup complex."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"There is room for improvement in the stability of ServiceNow."
More ServiceNow IT Operations Management Pricing and Cost Advice →
Elastic Observability is ranked 10th in IT Infrastructure Monitoring with 22 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. Elastic Observability is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Elastic Observability writes "The user interface framework lets us do custom development when needed. ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Elastic Observability is most compared with Dynatrace, New Relic, AppDynamics, Azure Monitor and Splunk ITSI (IT Service Intelligence), whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Morpheus. See our Elastic Observability vs. ServiceNow IT Operations Management report.
See our list of best IT Infrastructure Monitoring vendors.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
