We performed a comparison between Datadog and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is useful for monitoring logs."
"Flame graphs are pretty useful for understanding how GraphQL resolves our federated queries when it comes to identifying slow points in our requests. In our microservice environment with 170 services."
"Anything I've wanted to do, I found a way to get it done through Datadog."
"We like the distributed tracing and flame graphs for debugging. This has been invaluable for us during periods of high traffic or red alert conditions."
"They have a very good foundation in capturing metrics, logs, and traces. It's a very nice tool for that and it allows you to apply these monitoring tools in almost any technology."
"We find they have a very helpful alert system."
"It is easy to navigate the menu and create tests."
"Overall, the Data UI and the usability of customer features continue to improve."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The scalability of ServiceNow is good."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The way this solution has helped us is that it improved our communication."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"Sometimes, it takes a long time to load the dashboard if we have many charts."
"The setup was a bit complex."
"More pre-configured "Monitor Alerts" would be helpful."
"The dashboard could be improved. It would be helpful to get a view of specific things that we need to monitor for our application."
"When it comes to storing the logs with Datadog, I'm not sure why it costs so much to store gigabytes or terabytes of information when it's a fraction of the cost to do so myself."
"Deploying the agents is still very manual."
"Auto instrumentation on tracing has not been very easy to find in the documentation."
"Datadog needs more local Asia-Pacific support, and if they don't have a SaaS solution in Asia-Pacific, they should offer an on-prem version. I'm told that's not possible."
"The tool can be improved by including more detailed information to assist new users."
"The initial setup phase was hard and could be made easier."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
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Datadog is ranked 2nd in IT Infrastructure Monitoring with 137 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. Datadog is rated 8.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), BMC TrueSight Operations Management and VMware Aria Operations. See our Datadog vs. ServiceNow IT Operations Management report.
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