We performed a comparison between Infinite Blue and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Oracle, OutSystems and others in Rapid Application Development Software."The solution is simple. It's very easy to deploy, and there's no risk with sorting that out. It's very fast to develop the screens and the modelling."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good."
"It is a scalable and a stable platform."
"Scalability-wise, it is a very good solution."
"It is a stable solution...It is a scalable solution."
"The solution is very comprehensive."
"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."
"The incident management has been the most useful feature for us."
"The solution is expensive. They should try to improve their pricing strategy."
"We would like to see AI used to automate some of the functionality in this solution."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"The UI is not intuitive."
"The pricing model is complex and needs to be both lowered and simplified."
"There are a few areas of concern when it comes to the product's support team where improvements are required."
"The product should be integrated with Power BI."
"What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is."
"The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."
Earn 20 points
Infinite Blue is ranked 39th in Rapid Application Development Software while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Infinite Blue is rated 8.0, while ServiceNow Now Platform is rated 8.6. The top reviewer of Infinite Blue writes "A simple solution with an easy setup and good stability". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Infinite Blue is most compared with Salesforce Platform, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Mendix.
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