We performed a comparison between Infraon IMS and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The feature that I like the most and the best part is the customization."
"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."
"The backup, restore, and comparison features are all good."
"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."
"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."
"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."
"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."
"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."
"The process involving the original setup of the solution is excellent."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"Stability-wise, I feel it is a good product."
"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"The biggest advantage of ServiceNow is the value that it brings."
"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
"ServiceNow Discovery works better than other products I've used."
"We have enquired if there are any possibilities of monitoring non-IPBS devices."
"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."
"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."
"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."
"Email support is a bit slow. Once you drop an email, it takes time."
"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."
"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."
"The GUI is in need of improvement. It is not drag-and-drop or easy to use."
"The solution should improve the classes of discovery assets to disregard more junk data."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"ServiceNow Discovery should improve its cloud capabilities."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."
"I feel that credential-less discovery could be improved."
Infraon IMS is ranked 26th in Server Monitoring while ServiceNow Discovery is ranked 3rd in Server Monitoring with 38 reviews. Infraon IMS is rated 8.4, while ServiceNow Discovery is rated 8.0. The top reviewer of Infraon IMS writes "Provides data accuracy for availability and policy harmonization". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Infraon IMS is most compared with Zabbix and Microsoft Configuration Manager, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and ScienceLogic. See our Infraon IMS vs. ServiceNow Discovery report.
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