We performed a comparison between ScienceLogic and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is simple."
"The power flow is great."
"It has good monitoring capabilities across cloud environments, data centers, and hybrid environments."
"The tool is quite easy to deploy, and it offers very good support."
"The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs."
"When it comes to features, the power pack is the most valuable."
"Its ITSM and EMS combination is really amazing. There is no need to purchase two products, one for ITSM and a second for EMS/NMS."
"Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content."
"I find that the Discovery and scripting features are the most useful."
"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"The product provides great scalability features."
"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."
"The biggest advantage of ServiceNow is the value that it brings."
"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."
"It is a stable solution...The initial setup of the product is straightforward."
"They have a very good network in the infrastructure of Discovery."
"We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information."
"Admins do not have direct access to the reporting."
"The product must educate its strategic partners for deployment."
"They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers."
"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."
"The product is not user-friendly."
"From a performance perspective, it needs to improve a lot."
"ScienceLogic does not have application monitoring. We definitely need something integrated within ScienceLogic to monitor applications so that we don't have to rely on monitoring tools to monitor other applications. At least the ones that are market leaders, such as SAP, Oracle, and others."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."
"ServiceNow Discovery should improve its cloud capabilities."
"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."
"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."
"Improvements are required with the scripts used to collect the information from servers."
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."
ScienceLogic is ranked 6th in Server Monitoring with 42 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 37 reviews. ScienceLogic is rated 8.6, while ServiceNow Discovery is rated 8.0. The top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Datadog and Splunk Enterprise Security, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and SolarWinds Server and Application Monitor. See our ScienceLogic vs. ServiceNow Discovery report.
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