We performed a comparison between Microsoft Configuration Manager and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's a stable product."
"Endpoint Manager is valuable to our organization because it allows us to connect to our enterprise from remote locations securely. The most useful feature is its robustness and scalability. It is highly scalable and flexible, allowing us to use it in various environments. Additionally, we can specialize the policies related to each device group. This ensures that each group has access to the applications they need for their work and non-work hours."
"The most valuable feature of SCCM is the application distribution."
"The most valuable feature of this solution is its ability to deploy patches to nearly all applications."
"The solution doesn't require any maintenance from our end because it is a cloud-based solution and Microsoft takes care of everything."
"SCCM is a stable solution."
"This solution helps us by automating the patching of our system."
"The product is useful for patch management."
"It has been stable since deployment."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"ServiceNow Discovery works better than other products I've used."
"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."
"We can scale the solution."
"The product provides great scalability features."
"Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance."
"We mostly use the solution's ITSM and ITOM capabilities in most workflows."
"It is a bit of an old and outdated product."
"I would like to see more automation."
"Regarding this, I'd like to mention the agent situation. When the agent on an end-user device is not functioning correctly, it can be quite problematic. It would be highly beneficial if there were a self-healing mechanism in place. Essentially, if the agent becomes corrupted or encounters issues, it should be able to rectify itself autonomously. This is particularly critical because, in order to utilize a tool like MECM (assuming you're referring to Microsoft System Center Configuration Manager), we need to deploy agents, known as AsMs, on all the devices we use, such as Windows 10 or Windows Server. Sometimes, when we deploy configurations or updates, they don't apply properly due to agent issues. This issue has been present since we began using MECM around 23 years ago. Unfortunately, there is currently no built-in mechanism for the agent to detect its own problems and initiate self-repair. Microsoft doesn’t have any feature to scan vulnerabilities and hence, they could include those."
"Microsoft Endpoint Configuration Manager can improve by allowing us to schedule the scripts, we don't have a script scheduling option and have to do it manually."
"Management of Linux devices could be improved."
"The reports are too busy. They could be simpler. I'm a technician, so I don't care how pretty the reports look. They should be easy to read. I'm designing this for production folks. They need to read the reports quickly when they're patching in the middle of the night."
"The tool's deployment is difficult. Microsoft needs to improve documentation with videos."
"In terms of the monitoring, the timeframe it takes to actually report back on the compliance of a device after it has been patched is a bit too long."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"The solution is too high priced."
"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"ServiceNow Discovery should improve its cloud capabilities."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
More Microsoft Configuration Manager Pricing and Cost Advice →
Microsoft Configuration Manager is ranked 2nd in Server Monitoring with 78 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 38 reviews. Microsoft Configuration Manager is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of Microsoft Configuration Manager writes "Seamless system updates, useful integration, and reliable". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, BigFix, Microsoft Intune and BMC Client Management, whereas ServiceNow Discovery is most compared with Tanium, Lansweeper, AWS Cloud Map, ScienceLogic and SolarWinds Server and Application Monitor. See our Microsoft Configuration Manager vs. ServiceNow Discovery report.
See our list of best Server Monitoring vendors.
We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.