We performed a comparison between Bitrix24 and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I am impressed with the solution's ability to customize workflows."
"Bitrix24 is a user-friendly solution that is easy to use."
"Collaboration and CRM are the most valuable features of Bitrix24."
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"Bitrix24's workflow is better than that of others. The user interface is also good."
"Offers, a free version."
"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."
"The product is user-friendly."
"Customer tracking, order management, sales tracking and PO tracking provide efficiency."
"I think the whole pipeline tracking is most useful for us."
"The whole forecasting and pipeline management is very good."
"We use the solution for different projects. We use it to patch lead details from clients' sources."
"CRM software that's simple to use, with good technical support, scalability, and stability."
"The camera feature is valuable because it provides a look and feel."
"The user interface, especially the dashboard, offers good navigation."
"Its initial setup process for the cloud-based version is straightforward."
"There are some bugs in the mobile system."
"Bitrix24’s interface needs to be improved."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
"We didn't have the ability to customize the solution."
"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."
"The support is not quite good."
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
"The customization options for roles in Zoho CRM are currently limited."
"The chatbot feature is not very intelligent and lacks AI capabilities."
"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""
"Some of our clients could not develop their requirements using the product."
"I'm not sure that there is scalability potential for enterprises."
Bitrix24 is ranked 10th in CRM with 18 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Bitrix24 is rated 7.4, while Zoho CRM is rated 8.0. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Bitrix24 is most compared with Asana, Microsoft Dynamics CRM, Odoo, ClickUp and HubSpot CRM, whereas Zoho CRM is most compared with SAP CRM, monday.com, Microsoft Dynamics CRM, LeadSquared and Odoo. See our Bitrix24 vs. Zoho CRM report.
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