We performed a comparison between OpenText Content Manager and SharePoint based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."
"The product can be integrated with different solutions."
"An advantage is integration with your IP directory."
"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."
"I did not face issues with the product's scalability...The solution's technical support is good."
"It has a robust search but has often been difficult for people to learn."
"SharePoint has made things easier with the increased functionality for building the portals, microsites, and total integration with Microsoft categories."
"The metadata services, the WCF service integration and the Voxel feature are three most valuable elements of this solution."
"SharePoint enabled the staff to share documents and work on a document simultaneously."
"The product makes it easy to manage lists, forms, searching, and security. One of the most valuable features is its integration with Active Directory."
"The online editing capabilities, file sharing, auditing, information security, ease of solution management, and the easy user adaptation to the platform are the most valuable features."
"It offers ease of use, which is crucial."
"Removed the need of paper storage and people flow into the office."
"Combined reports and data with timeline tracking."
"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."
"The stability of the solution is an area of concern where improvements can be made."
"Due to very limited use in the industry, vendor and contract support are hard to find."
"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."
"The ease of use should be addressed."
"The product could improve its scalability."
"I understand that some functions are lost when you store the information in a file system, so maybe that's a way SharePoint can improve."
"Improve the user-friendliness."
"Flexibility and extensibility, above everything, could be improved."
"SharePoint Online could improve the user interface and when modifying any of the user interfaces can be challenging. Additionally, there are challenges with the detail in the analytics user interface and the overall customization could improve."
"The areas of this solution that need improvement are the relationships between lists, cross-site web parts, and page-building tools."
"The support is the worst. It is bad when Microsoft support does not even know what to do and you have to tell them. Also, they take too long to solve a problem."
"Workflow is something that can become more intelligent."
"This solution would benefit from the implementation of enhanced online forms and template development capabilities."
OpenText Content Manager is ranked 10th in Enterprise Content Management with 21 reviews while SharePoint is ranked 1st in Enterprise Content Management with 150 reviews. OpenText Content Manager is rated 7.6, while SharePoint is rated 7.8. The top reviewer of OpenText Content Manager writes "A document management system that integrates well with SAP, Salesforce and Oracle ". On the other hand, the top reviewer of SharePoint writes "Good integrations, helps with collaboration, and increases visibility". OpenText Content Manager is most compared with OpenText Extended ECM, OpenText Documentum, IBM FileNet, Microsoft Purview Records Management and Box, whereas SharePoint is most compared with Citrix ShareFile, Microsoft OneDrive, Dropbox and WordPress. See our OpenText Content Manager vs. SharePoint report.
See our list of best Enterprise Content Management vendors.
We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
What are the records management requirements that you are using to vet and determine the best capability?
Should there be requirements to maintain temporary and/or permanent records?
Not if you are managing physical records in CM. You would need an add-in for M365 such as AvePoint Cloud Records or RecordPoint Records365.
Both help another important issue - M365 Compliance and SharePoint Online are complex user interfaces.
In a lot of organizations, records management staff don't have direct access to RM functions, with IT doing the administration based on service requests from IM. Both add-ins hand usability and RM functions back to the IM team.