We performed a comparison between OpenText Content Manager and OpenText Extended ECM based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has a robust search but has often been difficult for people to learn."
"The product can be integrated with different solutions."
"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."
"An advantage is integration with your IP directory."
"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."
"I did not face issues with the product's scalability...The solution's technical support is good."
"Scalability is great. We can extend areas horizontally and vertically."
"Most of our customers are very fond of the upgraded smart user interface."
"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."
"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."
"We can configure the solution with any industry's products per customer requirements."
"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."
"It's a very good solution."
"Simplicity to roll out, features available, customization options."
"The product could improve its scalability."
"Due to very limited use in the industry, vendor and contract support are hard to find."
"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."
"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."
"The stability of the solution is an area of concern where improvements can be made."
"The ease of use should be addressed."
"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
"The initial setup can get really complicated, and it takes time."
"User interface needs improvement (at least in the version we are using, desktop client)."
"A dashboard with information would be nice to see."
"The solution should work better with partners and be more developer-friendly."
"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."
"The architecture needs improvement, as it's complex."
OpenText Content Manager is ranked 10th in Enterprise Content Management with 21 reviews while OpenText Extended ECM is ranked 3rd in Enterprise Content Management with 18 reviews. OpenText Content Manager is rated 7.6, while OpenText Extended ECM is rated 7.8. The top reviewer of OpenText Content Manager writes "A document management system that integrates well with SAP, Salesforce and Oracle ". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". OpenText Content Manager is most compared with SharePoint, OpenText Documentum, IBM FileNet, Microsoft Purview Records Management and Box, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, IBM FileNet, Hyland OnBase and OpenText eDOCS. See our OpenText Content Manager vs. OpenText Extended ECM report.
See our list of best Enterprise Content Management vendors.
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