We performed a comparison between OpenText Documentum and Pega BPM based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management."The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."
"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."
"We like Documentum for its capacity and reliability."
"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues."
"Documentum is a highly scalable document management solution because it's built on a solid platform."
"OpenText Documentum has improved availability and performance in our organization."
"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."
"It is quite good."
"This solution is useful for business process management if you have any banking solutions or need to manage a process."
"The solution offers excellent workflows."
"There are a lot of frameworks in the product. I use Pega PRPC the most."
"The most valuable aspect of the solution is the various workflows."
"I have a lot of experience in this kind of industry, and Pega is one of the best solutions in terms of performance, capabilities, and the way we develop."
"The tool reduces our costs."
"The most valuable feature of Pega BPMI would be the academy courses, specifically the Product Development Network (PDN). Additionally, our organization has a dedicated Customer Engagement Team that we work closely with to achieve our goals."
"The most valuable feature of Pega BPM is its architecture."
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
"Documentum is a very robust system. Everything can be improved, but at this time, I do not have anything in particular. If anything, they can put our software in their standard."
"I would like to see performance improvements, especially regarding slow response times."
"In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good."
"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."
"The user interface can be improved."
"The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices."
"The biggest issue for us is the price of the product."
"Business specific functionality is needed."
"What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works."
"The licensing cost is very high."
"The workflow automation can be slow, so there is room for improvement there."
"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."
"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."
"One of the areas of this solution that could be improved would be to advance the low code features of the application itself. We would also like to use the same platform to build any application, even if it is not necessarily defined as a functionality needed by a BPM."
"Pega BPM could improve the UI, it is poorly designed to have a good UX experience."
OpenText Documentum is ranked 2nd in Enterprise Content Management with 26 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 57 reviews. OpenText Documentum is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of OpenText Documentum writes "Saves time and increases an organization's productivity". On the other hand, the top reviewer of Pega BPM writes "Provides built-in frameworks that can be reused and reduces time and cost". OpenText Documentum is most compared with SharePoint, OpenText Extended ECM, IBM FileNet, Hyland OnBase and Drupal, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, IBM BPM and Microsoft Power Apps.
We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
