We compared Oracle CRM and Oracle CX Sales across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle CRM users praised its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization. Oracle CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management.
Room for Improvement: Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality. Oracle CX Sales users say that the account portfolio management and mobile application could be better.
Service and Support: User opinions on Oracle customer service vary, with some noting slow responses and inconsistency. Oracle CX Sales has been criticized for its poor support.
Ease of Deployment: Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors. Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable.
Pricing: Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs. Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered.
ROI: Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment. Oracle CX Sales users have provided no feedback on its ROI so far.
Comparison Results: Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews. Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service.
"Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity."
"The forecasting reporting section was the most useful."
"Case management, incident management, and request management features are valuable."
"It is a stable solution."
"It's very easy to find any customer-related data."
"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."
"The most valuable feature of Oracle CRM is the organization it provides."
"Oracle CRM is a stable solution."
"The solution integrates well."
"It covers sales very well."
"The lead and opportunity management features are valuable."
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"the Oracle CX Sales Eloqua module is very useful."
"Stability depends on the implementation, but overall, it's quite high."
"The integration with other systems is easy."
"The analytics features in Oracle CX Sales are good."
"The product is not intuitive."
"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."
"The configuration requires a lot of technical intervention."
"The performance could be better."
"It’s complex to customize the tool."
"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."
"The cost can be a bit more expensive compared to other options."
"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."
"They've been lacking in creating customization from scratch and in sales."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"They could provide more integrated AI features as part of the platform rather than as a separate offering."
"Support is very poor."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"The interface of Oracle CX Sales could be more user-friendly."
"You can get disconnected if you do not have a strong, reliable internet connection."
Oracle CRM is ranked 7th in CRM with 35 reviews while Oracle CX Sales is ranked 14th in CRM with 14 reviews. Oracle CRM is rated 8.0, while Oracle CX Sales is rated 7.6. The top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". On the other hand, the top reviewer of Oracle CX Sales writes "Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas Oracle CX Sales is most compared with Siebel CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM, Oracle Fusion Service and SAP CRM. See our Oracle CRM vs. Oracle CX Sales report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
