Oracle CRM pros and cons

Vendor: Oracle

4.0 out of 5

35 reviews
91% willing to recommend

882 followers

Oracle CRM Pros review quotes

KV

Reviewer7845234

COO at a venture capital & private equity firm with 1-10 employees

May 15, 2024

Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity.

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AK

reviewer1877388

CRM /CX Business Analyst, Solutions Consultant & PM

Jun 8, 2022

For the most part, the solution is straightforward.

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CQ

CIO at Grupo Kasto

Dec 31, 2020

We are able to take back control of our client sales information and analyze it for the future to improve.

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AV

reviewer1063128

Digital System Architect at a financial services firm with 10,001+ employees

May 10, 2024

During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing.

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Founder and GM at IT-Enterprise

Jan 5, 2023

The most important feature is the ability to assign a plan using the manual close function.

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ME

reviewer2290479

Architect at a insurance company with 1,001-5,000 employees

Nov 3, 2023

It is a stable solution.

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Integration Architect at Tata Consultancy

Oct 5, 2023

The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution.

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AA

reviewer2265018

Technical Consultant at a comms service provider with 51-200 employees

Aug 31, 2023

Oracle CRM integrates seamlessly because it's an end-to-end solution.

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ICT officer at FAO

Apr 13, 2023

It has a wide variety of use cases.

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Gerente comercial at Horus

Apr 26, 2024

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly.

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Oracle CRM Cons review quotes

KV

Reviewer7845234

COO at a venture capital & private equity firm with 1-10 employees

May 15, 2024

Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support.

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AK

reviewer1877388

CRM /CX Business Analyst, Solutions Consultant & PM

Jun 8, 2022

I'd like to see more feature enhancements.

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CQ

CIO at Grupo Kasto

Dec 31, 2020

In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic.

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Free Report: Oracle CRM Reviews and More

Learn what your peers think about Oracle CRM. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.

772,567 professionals have used our research since 2012.

AV

reviewer1063128

Digital System Architect at a financial services firm with 10,001+ employees

May 10, 2024

I think Oracle CRM could improve its user interface and user experience to make it more engaging. Currently, it has a more traditional enterprise look, but I believe it could benefit from more catchy and engaging colours and designs to better engage with users and stakeholders. While the capabilities might be there, the interface may not be very inviting for first-time users.

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Founder and GM at IT-Enterprise

Jan 5, 2023

I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork.

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ME

reviewer2290479

Architect at a insurance company with 1,001-5,000 employees

Nov 3, 2023

The product's UI lags, and with all the new technologies, it is not quick enough to adopt them.

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Integration Architect at Tata Consultancy

Oct 5, 2023

With Oracle CRM, people report some usual downtime and frequent outages.

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AA

reviewer2265018

Technical Consultant at a comms service provider with 51-200 employees

Aug 31, 2023

We noticed that sometimes it can be slow, and then we have to refresh the whole system.

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ICT officer at FAO

Apr 13, 2023

The cost can be a bit more expensive compared to other options.

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Gerente comercial at Horus

Apr 26, 2024

Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial.

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