We performed a comparison between Prometheus and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of the solution are metrics scraping capabilities and the open source community and support."
"The most valuable feature is that we can receive information in different formats."
"The most valuable features of Prometheus are the many functions available. The functions are helpful for understanding the behavior of applications and infrastructure."
"The best thing about Prometheus is its integration."
"The feature I found most valuable is the number of integrations. It is the industry standard for metrics."
"It has lots of APIs and libraries to integrate with any kind of language."
"I like its lightweight configuration functions."
"The dashboard is very valuable."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The UI is very intuitive."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"Its stability could be even better."
"One potential area for improvement would be fixing the occasional glitches and bugs."
"Its documentation could be clearer to understand."
"The query language in Prometheus is an area of concern where improvements are required."
"A slight alteration to the user interface should be made to increase efficiency and streamline the process. Currently, we are utilizing Prometheus to gather and compile metrics and then utilizing Grafana to display them in the form of a graph. However, I believe that Prometheus has the capability to handle both of these tasks on its own, with perhaps the addition of a supplementary plugin. By doing so, the need for utilizing two separate applications will be eliminated."
"The setup could be made easier for new users because it requires a bit of advance knowledge or experience."
"The scalability must be improved."
"Prometheus can definitely improve its visualization. For example, the matrices represented in Prometheus do not have a very good visualization on their dashboard."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The dashboard and graphics must be improved."
Prometheus is ranked 9th in Application Performance Monitoring (APM) and Observability with 32 reviews while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. Prometheus is rated 8.4, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of Prometheus writes "A very flexible open box that can be used vastly to do anything you need". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". Prometheus is most compared with Azure Monitor, New Relic, Dynatrace, Sentry and AWS X-Ray, whereas ServiceNow Cloud Observability is most compared with Grafana, New Relic, Dynatrace, Datadog and Splunk APM. See our Prometheus vs. ServiceNow Cloud Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.