We performed a comparison between QuickBase and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."QuickBase reminds me when a software license or a hardware support contract is near expiration so that I can initiate our company's procurement process in time and not miss a deadline."
"It has helped streamline and simply track status and collection of data from suppliers and other internal departments."
"It provides a well-organized method for overseeing everything, especially considering the remote work aspect."
"I run my own business and the solution allows me to invoice and pay for additional resources. It has helped me in terms of invoicing, quoting, and doing recruitment measures."
"The need for little to no code knowledge has been huge."
"Considering factors like functionality and price, the product proves to be worth the investment."
"It has superb ease of use and no code needed to create and build apps and databases."
"This solution has provided for Rapid deployment of data collection tools, replacing spreadsheets with near real-time data."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"Easy to integrate with third-party applications."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"Access to more standard default layouts and sample builds would be useful, and access to more training on use and flexibility."
"The mobile app has improved, but it still needs work."
"Whenever we do onboarding, or we get new employees, there tends to be a delay of not just a week but a couple of weeks, and sometimes even a few weeks of being able to see certain new employees in the system."
"Its UI needs improvement. They should improve it and make it a little bit more modern. We should also be able to have more real-time information that connects with other software platforms. It has an open API, but it doesn't always connect with some of the other platforms that we would like to utilize. These are probably two of the biggest things for us, and hopefully, they will keep ensuring that in the future, they continually build QuickBase to be a little bit more efficient in that regard."
"I would like the product to add more working processes."
". For example, we need a third-party to create and save a document in PDF, MS Word, or MS Excel format. The document saving capability is probably the feature that we most often have to procure from an outside provider."
"It would be beneficial for the QuickBase team to focus on improving the integration of cloud-based storage platforms within their product. In use cases like ours, where QuickBase serves as a centralized source of truth for construction projects, having seamless integration with platforms like Dropbox or OneDrive would greatly enhance the product's capabilities."
"The product works constantly to modernize the platform and they have made quite a lot of strides in that. I would like them to add additional features that would help us make API calls."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"An area for improvement would be the accessibility of downloaded and compressed files."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"The licensing needs to be divided into tiers in order to attract lower-level users."
"Transparency in the pricing model needs to be improved."
"The interface is not user-friendly."
"The solution could improve by being more stable."
QuickBase is ranked 16th in Rapid Application Development Software with 74 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. QuickBase is rated 9.0, while ServiceNow is rated 8.4. The top reviewer of QuickBase writes "Reliable, user-driven platform, that is scalable". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". QuickBase is most compared with Microsoft Power Apps, Sales Creatio, Oracle Fusion Service, OutSystems and Mendix, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our QuickBase vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
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