We performed a comparison between Salesforce Platform and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Amazon Web Services (AWS), Oracle and others in PaaS Clouds."We use this solution to track customer activities, opportunities and contact information."
"Features they are integrating to the other services."
"The solution scales extremely well."
"A fully integrated solution that provides a seamless experience."
"It's very flexible and offers tremendous features for customers."
"he solution has improved over the years and the inputting of opportunity information is done a lot better and the GUI is good. The ability to customize dashboards and other elements was useful, we were able to move things around, for example, the forecasts. Most of the cells and input places were set, but we can customize the view and what we were looking at, such as on a daily, or weekly basis."
"They are already beginning to implement generative AI."
"The stability has been great."
"The features of Sales Cloud most useful for testing and running email campaigns are highly valuable."
"It is a good platform that shows consolidation of information for our customer base."
"One of the most valuable features is the automation of Sales Cloud. It gives us the ability to easily—without the use of coding—create automation in order for us to do our work a lot more efficiently, whether it's notification reminders or certain automatic processes. There are a lot of things that Sales Cloud can do that, in my opinion, make everyone's jobs a whole lot easier and give them the visibility they need when they require it, when talking to customers and prospecting. It makes the account management process easier as well."
"The best features of the solution are its performance and stability."
"The dashboards and dashboard customization are great."
"Salesforce Sales Cloud is a stable solution."
"Salesforce helps up keep track of candidates."
"It is a very stable solution."
"They have some limitations as a cloud solution."
"The management of Salesforce could be quite a task. Old and unusable contacts can add up over time. If I could wave a magic wand, it would be to initiate a self-cleaning feature."
"The interface could be more user-friendly and offer more customization."
"I would like to have integration with Google."
"They should provide access to data quality tips and tricks to make it better."
"Instead of creating our own template, if we had some nice templates that we could pick up - if there were some Microsoft Word templates or Microsoft Excel templates in a repository in Salesforce, that would be great."
"I have found it takes an exceedingly long time to put opportunities or clients in the system. If I have an opportunity that I need to put in the system it could take approximately 10 minutes. This is a lot of time when you have multiple opportunities to put in. There are other tasks to do that are required by supervisors, such as forecasts. What I have done to save time is I did not input as much detail as I could have because I knew it was going to take me an hour to get five leads in."
"Some business functionalities could be improved."
"The reporting formats could be better."
"When integrating Salesforce Sales Cloud with other applications it can be difficult to maintain security."
"If the infrastructure is not correct, then customers are having an issue and it's taking a lot of time to load."
"One area where the solution could improve is with handling feature requests."
"Salesforce is a powerful tool and you need specialists to create or to develop new functionalities. It is a difficult platform to learn to manage and you need years to know the whole product."
"The solution can be difficult to understand for customers of Salesforce."
"The setup of Salesforce Sales Cloud is complex. You need specialists in that area to be able to have a good setup. Once it's set up properly, running it is seamless. That's the most beautiful thing about Salesforce Sales Cloud."
"CI/CD is the biggest room for improvement. Deployment between environments and configuration."
Salesforce Platform is ranked 8th in PaaS Clouds with 81 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 99 reviews. Salesforce Platform is rated 8.2, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure and Appian, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and Oracle ATG.
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