We performed a comparison between Salesforce Platform and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution scales extremely well."
"Salesforce is the best one out there."
"It is a platform that allows you to get applications quickly to the end user in a secure way."
"The keyword search helps me in finding stuff quickly. So, I don't have to click around a lot."
"Salesforce is cloud-based, so there's no installation involved. You simply log in using the provided organization login. There's no need for installation."
"The stability has been great."
"The queue management of the solution is its most valuable aspect."
"It is a fairly useful and user-friendly tool for salespersons. It is very extensive and flexible. You can customize it for your needs, and you can use whatever you want. I like Salesforce."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"Scalability-wise, it is a very good solution."
"The main reason that people use ServiceNow is that performance is very good."
"ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit."
"The incident management has been the most useful feature for us."
"It's very intuitive and easy to use. The flexibility and user-friendliness of ServiceNow are key reasons it's such a popular cloud solution."
"Learning materials, such as online courses, are readily available."
"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."
"Salesforce needs to be re-platformed, or re-architected, making it lighter."
"There's a learning curve. It was a bit hard to understand the logical way of working with it, just at the beginning."
"The reporting for Salesforce could be approved. It is a manual process and it would be useful to have a guide or videos on how to generate reports or any other cool things that you could do with the platform."
"Technical support could be a bit faster."
"The solution offers upgrades at a slower pace. The solution needs to keep up with competitors."
"They need an easy way of getting details and then adding to it and then being able to do it in a more simplified way"
"They have some limitations as a cloud solution."
"The general reports could be made easier in the Salesforce Platform. Generating needs extensive training to know the exact structure of the design. Whenever you search for something you need to know what are the exact fields that you need to view. It's not an easy process to learn."
"ServiceNow Now Platform's technical support needs to improve."
"The solution is very expensive."
"The licensing for this solution, with respect to the user, needs to be improved."
"The reporting capabilities need to be improved, otherwise we need to pay for performance analytics."
"The UI is very bad and needs to be updated."
"It's not quick or cheap."
"The integration towards other ERP systems could be improved."
"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."
Salesforce Platform is ranked 9th in Rapid Application Development Software with 81 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews. Salesforce Platform is rated 8.2, while ServiceNow Now Platform is rated 8.6. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and ServiceNow, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Oracle Application Express (APEX). See our Salesforce Platform vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors, best Low-Code Development Platforms vendors, and best No-Code Development Platforms vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.