We performed a comparison between ServiceNow and Studio Creatio based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."There are many expansions available."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"Remote access is most valuable."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"Very easy to implement and to respond to my clients' needs."
"I like the ease of use."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"It enables automating tasks and provides self-service options, ultimately improving efficiency and customer satisfaction."
"Studio Creatio is a very good and complete solution. It is very stable, and for customers who need a good response time, in the public cloud, Creatio provides the possibility to have a private server for a high level of transactions and good response time. Their support is great. They are very good, and they know the solution very well. Their response time is also great."
"The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations."
"The pre-configured CRM functionalities regarding the accounts management and contact activities is very good. It's easy to develop workflows."
"Creatio also provides us with scalability, performance and agility."
"It is a low-code platform, that is very intuitive."
"The most valuable feature of this solution is its simplicity."
"The most valuable features of the solution are its CRM functionality and the fact that it is a no-code solution"
"ServiceNow doesn't cater to the Middle Eastern market."
"It's missing monitoring capabilities."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"The discovery of assets could be improved; right now they only allow for one domain."
"The high price is a huge barrier in Portugal."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"Creatio needs to stabilize their marketplace."
"The solution does not allow extensive customization of the UI. I would like to have much more control over the UI when I build a process. Currently on the UI where the fields are placed and the layout is set in place and you cannot change it. Your experience is going to be the same throughout whatever use case that you are building from customer to customer. You can not have much control over how it looks for each customer. This is an area where they can improve on."
"Numerous options can make implementation confusing."
"They can improve the business rules for defining the type and quantity of the business load. They already seem to be working on this improvement. Integration with the social networks will be very appreciated by the companies. It will be very useful for communication between the company and customers, that is, B to C relationships. Most of the customers or users have smartphones, and they use a lot of social networks. Companies need to stay connected with the customers. They have enabled integration with WhatsApp and Telegram in recent releases, which has been very useful."
"It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable."
"The mobile version of the solution could be improved. It's hard to customize it."
"It does not have the ability to run one single large process."
"Studio Creatio is a new product in the market, making its lack of maturity an area of concern."
ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews while Studio Creatio is ranked 23rd in Rapid Application Development Software with 12 reviews. ServiceNow is rated 8.4, while Studio Creatio is rated 8.8. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Studio Creatio writes "Leveraging process automation and advanced tools for streamlined operations". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas Studio Creatio is most compared with Oracle Visual Builder Cloud Service, Mendix, Microsoft Power Apps, OutSystems and Bizagi. See our ServiceNow vs. Studio Creatio report.
See our list of best Rapid Application Development Software vendors.
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