Dynatrace Reviews, Competitors and Pricing

it_user792513

Software Quality Analyst Engineer at a tech services company with 201-500 employees

Dec 24, 2017

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We were able to decrease the number of production defects ever since we started using it in our test environment

Pros and Cons

"We leverage on Dynatrace technology to trace and identify issues in the test environment before launching to production."
"With PurePath, I am able to find the root cause of the error or bug existing in our system."
"We were able to decrease the number of production defects ever since we started using Dynatrace in our test environment."

"A tutorial could be embedded in the system as it is hard for a beginner to start using Dynatrace straight away."

What is our primary use case?

We leverage on Dynatrace technology to trace and identify issues in the test environment before launching to production.

How has it helped my organization?

We were able to decrease the number of production defects ever since we started using Dynatrace in our test environment.

What is most valuable?

PurePath is the feature that I personally find important. With PurePath, I am able to find the root cause of the error or bug existing in our system.

What needs improvement?

A tutorial could be embedded in the system as it is hard for a beginner to start using Dynatrace straight away. It has a lot of cool features, however they are too complicated for a new user to start with.

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For how long have I used the solution?

Trial/evaluations only.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Ian Cleveland

Director and Founder at a tech services company with 11-50 employees

Dec 14, 2017

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It has helped our customers to rapidly resolve performance issues

Pros and Cons

"The product installs quickly and immediately. It begins to learn the architecture of the systems which need to be monitored. It then learns what “normal” looks like, so there really is no need for manual configuration."

What is our primary use case?

We use Dynatrace to help deliver the complete end-to-end performance experience presenting results in both an IT and business context.

How has it helped my organization?

Dynatrace has helped our customers to rapidly resolve performance issues, and most importantly, to correlate the results with the real user experience.

What is most valuable?

The product installs quickly and immediately. It begins to learn the architecture of the systems which need to be monitored. It then learns what “normal” looks like, so there really is no need for manual configuration.

What needs improvement?

Product pricing could be improved.

For how long have I used the solution?

More than five years.

What's my experience with pricing, setup cost, and licensing?

Product pricing can seem a little over complex, however this is minor and does not detract from the benefits of the solution.

What other advice do I have?

Dynatrace is the market leader for good reason. The company sees the future of APM and starts to deliver the functionality way ahead of many others.

We chose to partner with Dynatrace, not just because it is the market leader, but because they demonstrate the values that we feel are important to our customers, such as:

A consultative approach
Customer centric account management
Ensuring that customers experience the benefits of the solutions.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.

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Dynatrace

June 2024

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Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: June 2024.

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it_user877836

Lead Web Systems Administrator at Citrix

May 28, 2018

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We have it now all in a single pane of glass

Pros and Cons

"We used to rely on multiple operations tools to monitor and obtain bits and pieces. Now, we have it all in a single pane of glass."

"It needs certain UI changes to make going back to certain Windows easier. Certain windows open up in a different category with different set values and throw you off if you are not used to it."

What is our primary use case?

The primary use case is for application performance and analytics. We use it to monitor our on-prem Windows and Linux apps as well as our AWS and Azure cloud instances.

How has it helped my organization?

Faster MTTR
A proactive Ops team

We used to rely on multiple operations tools to monitor and obtain bits and pieces. Now, we have it all in a single pane of glass.

What is most valuable?

Artificial intelligence
Log analytics
Being able to identify and correlate issues, and avoid them occurring in the future.

What needs improvement?

It needs certain UI changes to make going back to certain Windows easier. Certain windows open up in a different category with different set values and throw you off if you are not used to it.

For how long have I used the solution?

Three to five years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user792174

Senior Technical Consultant at a tech vendor with 1,001-5,000 employees

Dec 28, 2017

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The alert trigger frees up our IT team

Pros and Cons

"We setup triggers for certain critical events. When these events happen, alert notifications are sent to the support team to take immediate action."

What is our primary use case?

Server monitoring
Performance monitoring
Logging
Profiling
Alert triggering
Network monitoring
Database monitoring

How has it helped my organization?

We setup triggers for certain critical events. When these events happen, alert notifications are sent to the support team to take immediate action.

What is most valuable?

The alert trigger. This frees up our IT team. Also, they will be the first one to notice any interruption in the services and take action to recover the services.

What needs improvement?

I hope going forward it can provide more functionalities for application profiling. I also hope it can provide more logging view, collecting, and search functions.

For how long have I used the solution?

Less than one year.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user726264

Specialist at a tech services company with 10,001+ employees

Aug 28, 2017

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Improves the quality of apps and streamlining in implementation

Pros and Cons

"Of the entire stack, DC RUM and DT SaaS are definitely the most asked for in our offering catalog."

"Enterprise Synthetic of DC RUM can be made more robust."

How has it helped my organization?

My organization has leveraged Dynatrace for improving the quality of apps and streamlining in implementation.

What is most valuable?

Of the entire stack, DC RUM and DT SaaS are definitely the most asked for in our offering catalog.

What needs improvement?

Enterprise Synthetic of DC RUM can be made more robust.

What do I think about the stability of the solution?

Not much, but problem in stability of Enterprise Synthetic.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Very good support.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Yes, it is simple and straightforward.

What's my experience with pricing, setup cost, and licensing?

Licensing is a bit complicated for Dynatrace, and pricing is dependent on how much your organization invests.

Which other solutions did I evaluate?

AppDynamics.

What other advice do I have?

Before moving to production, go through the training on community sites/boards and try to build internal capabilities.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are Gold partners.

it_user7542

Director of Operations at a tech vendor with 51-200 employees

Jul 4, 2013

Gomez is also one of the most mature products out there, and has become the APM industry standard

Gomez is one of the only APM tools available that allows you to monitor performance from first mile (your data center) to last mile (your user’s browser). Gomez offers load testing, internet backbone performance monitoring, automated testing (anyone who’s used Selenium or QTP will find the interface very familiar), and performance and error level alerting. Compuware also recently introduced dynaTrace / PurePath, which gives you automatic transaction path detection, object level performance monitoring and allows you to get very granular with your transaction performance metrics. Gomez is also one of the most mature products out there, and has become the APM industry standard. It’s a great tool, but it’s priced by measurement, which means if you’re implementing RUM tags, synthetic tests, and dynaTrace, it can get very pricey for a high traffic site. Depending on your requirements, you might get what you need from some of the less expensive tools below.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user7542Director of Operations at a tech vendor with 51-200 employees

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Feb 6, 2014

I agree, the mobile metrics and recommendations are very helpful. You can, however, get mobile site data using the EUM offerings from some of the competitors I listed. Gomez stands out with the ease of integration with native apps.
The Google page speed integration is helpful as well, but other solutions are starting to integrate even more deeply with analytics data. The call comes down to a combination of your app stack (if you'd like to track server and object level transaction metrics), supported front end platforms, and cost.

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창호 이

Team Leader at N3N

Jul 29, 2018

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Through end-user monitoring, we could measure the user's perceived performance and build an SLA based on that information. However, this solution needs more powerful database monitoring capabilities

Pros and Cons

"Through end-user monitoring, we were able to measure the user's perceived performance and build an SLA based on that information."

"This solution needs more powerful database monitoring capabilities."

What is our primary use case?

I installed the demo application on an internal server and looked at the functionality of Dynatrace.

How has it helped my organization?

Through the demo server, we were able to see the functionality of Dynatrace and plan to apply it to our internal systems.

What is most valuable?

Through end-user monitoring, we were able to measure the user's perceived performance and build an SLA based on that information.

What needs improvement?

We hope the next version will have more powerful database monitoring capabilities.

For how long have I used the solution?

Trial/evaluations only.

Disclosure: My company has a business relationship with this vendor other than being a customer:

it_user792405

DevOps Engineer at a tech vendor with 501-1,000 employees

Dec 28, 2017

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We use it to monitor over a 1000 servers in AWS, however the Web UI can be slow and hard to understand

Pros and Cons

"It is our main SaaS monitoring and alerting solution, and it allows us to identify many problems that we would miss if we did not have a comprehensive monitoring solution."
"We use it to monitor over a 1000 servers in AWS."

"The Web UI can be slow and hard to understand."
"The integration with PagerDuty is currently broken on mobile."
"It often produces "false alarms" and cannot identify failure patterns over days/weeks that do not indicate concern."

What is our primary use case?

SaaS infrastructure monitoring and alerting. We use it to monitor over a 1000 servers in AWS.

How has it helped my organization?

It is our main SaaS monitoring and alerting solution, and it allows us to identify many problems that we would miss if we did not have a comprehensive monitoring solution.

What is most valuable?

Automatic alerting on system problems
Failure rate increases
Latency increases, etc.

This stuff all works out-of-the-box, and is essential for a DevOps team to be aware of to identify production issues.

What needs improvement?

The Web UI can be slow and hard to understand.
The integration with PagerDuty is currently broken on mobile.
It often produces "false alarms" and cannot identify failure patterns over days/weeks that do not indicate concern.

For how long have I used the solution?

One to three years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.