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Microsoft 365 Business pros and cons

Vendor: Microsoft
4.2 out of 5
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Pros & Cons summary

Prominent pros & cons

PROS

The quotes provided in the Microsoft 365 Business product review highlight several pros and positive experiences with the software. These include:\n
- Performance and ease of use\n
- Scalability and user-friendliness\n
- Reliability and stability\n
- Collaboration features\n
- Single platform for task management\n
- Compatibility with different devices\n
- Abundance of features and good versatility\n
- Accessible from anywhere\n
- Good documentation and support\n
- Integration with other Microsoft products\n
- Quick and easy onboarding of new users\n
- Compatibility with Outlook for email communication\n
- Reasonable pricing\n
- Easy installation and deployment\n
- Good scalability for company expansion\n
- Enhanced security measures\n
- Flexibility in accessing and transferring data\n
- Availability and accessibility of files\n
- Mobility and remote work capabilities\n
- Integration with other Microsoft tools and solutions\n
- Good performance and stability\n
- Quick integration and video call features\n
- User-friendly interface and beginner-friendly features\n
- Satisfaction with security measures and customer service

CONS

1. Microsoft 365 Business could improve its security features.\n
2. The price of Microsoft 365 Business could be more competitive.\n
3. There is a need for clearer differentiation between billing plans.\n
4. Outlook does not sync seamlessly with Google Calendar.\n
5. Windows should be included in the solution for a more complete cloud-based model.\n
6. There have been occasional instances of downtime.\n
7. Microsoft needs to enhance its service management, specifically with integration and functionality.\n
8. The user interface and customization options could be better.\n
9. Support services could be improved, with more knowledgeable staff.\n
10. Integration between Excel and SQL Server could be more efficient.\n
11. The solution is not fully validated for certain industries like aerospace and medical.\n
12. The auditing process for licenses can be time-consuming.\n
13. The dashboard could be improved.\n
14. More security features and better data protection are desired.\n
15. Integration capabilities with other platforms could be enhanced.\n
16. Better integration with other applications is needed.\n
17. Outlook should have better integration with backend databases.\n
18. The solution needs better support and documentation.\n
19. The solution needs better integration with ERP systems.\n
20. Cloud performance and remote work capabilities need improvement.\n
21. The solution could offer better email automation and integration with other applications.\n
22. The solution should be more flexible with other cloud-based solutions.\n
23. Language errors in the solution can create problems.\n
24. Compliance with local and industry-specific regulations may be affected.\n
25. The solution could be more mobile-friendly.\n
26. More customization options for the user interface are desired.\n
27. The interface should be more user-friendly, especially for developers.\n
28. The solution should have better integration with other platforms.\n
29. Limitations on the number of devices per license need to be expanded.\n
30. Certain features, like automatic saving in OneNote, should be added.\n
31. Excel hangs frequently, especially compared to Google Sheets.\n
32. The screen sharing feature in Microsoft Teams needs improvement.\n
33. Background synchronization and responsiveness of data need improvement.\n
34. The program\'s UI and stability need improvement.\n
35. Better administration and operations are needed.\n
36. The solution should be made more accessible and open-source.\n
37. More integration options are desired.\n
38. The tool\'s interface needs improvement.\n
39. Better training materials are needed.\n
40. The security aspect of the platform needs improvement.\n
41. The pricing of the platform needs improvement.\n
42. The consistency of features and updates should be maintained.\n
43. The affordability of the product is a concern.\n
44. The stability of Microsoft 365 Business needs improvement.\n
45. Product updates should be less frequent.\n
46. The GUI of the platform should be simpler to understand.\n
47. Basic collaboration or project management tools should be included in the solution.\n
48. The cost of the solution could be improved.\n
49. Additional features such as compliance reporting and device management are desired.\n
50. The configuration process needs to be faster.
 

Microsoft 365 Business Pros review quotes

RP
Apr 8, 2021
The solution can scale up or down easily to meet the needs of any organization.
DJ
Aug 19, 2020
The interface is now more user-friendly than the previous versions of Microsoft Office.
JM
Aug 23, 2020
Microsoft 365 Business is a really good product. Microsoft provides many solutions like Microsoft Teams, which is useful for Team utilization across the globe, especially in this COVID 19 kind of scenario. If you enable the enhanced security in Microsoft Teams by using the given options, you can eliminate the third-party solutions like WhatsApp, Telegram. You can easily share your communication, which is much better. You can also collaborate. For example, instead of creating an Excel sheet on your local PC and sending it across to someone over email, you can just share it. SharePoint is one of the best tools to be implemented.
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,679 professionals have used our research since 2012.
JR
Jul 30, 2020
Cost-saving, easy and intuitive
IA
Aug 24, 2020
You can have conference calls with different parties using video and voice.
MR
Jul 13, 2020
The two biggest value adds of the solution are having the ability to outsource the email and not having to manage the email server. It's just seamless. Having the most current versions all around and having things updating frequently by themselves ensures that everybody's got access to the same software.
MC
Oct 4, 2021
Microsoft 365 Business has an abundance of features.
NK
Jul 1, 2021
It is easy to use.
DK
Jun 7, 2021
The initial setup is very easy.
SC
Aug 18, 2021
As a small business, the big thing for us is the ability to onboard new people easily. So, it's a matter of minutes to add new users, buy a new license pack for them, assign the licenses to them, and get them logged on. It takes 10 to 15 minutes.
 

Microsoft 365 Business Cons review quotes

RP
Apr 8, 2021
It would help, if, in the beginning, there was an onboarding process to show how to set it up properly or how to set up the things properly, or how to have the support they need or the guidance on how they should deploy it. In some cases, there are things that are not so crystal clear.
DJ
Aug 19, 2020
Bandwidth usage is not always the same depending on the network connection.
JM
Aug 23, 2020
There are a lot of bugs, which I don't know how many people have come across. In Microsoft Teams, when you share any screen, I can't see much because the Microsoft Teams Window takes the majority of the space. A task section comes up and then below the screen, a list with the names of the people you are collaborating with comes up. When you have to share the screen, you get a small window, which also depends on the screen resolution of the person seeing it and sharing it. You basically need to have an extendable monitor and display unit to see the bigger screen. There should be a full functionality for changing the desktop screen to full screen. That would really be fantastic. This is surely going to be a critical area. If you see Zoom and Cisco WebEx, you get the full wider screen. In Microsoft Teams, voice quality can be made much better. I think the codex part can be something on which they can work further. In Microsoft Outlook, the GUI is years old, which is boring and makes you want to switch to the postal way of sending emails. They must change the GUI. I am a bit skeptical about the promises that are made by Microsoft. Even though Microsoft makes promises that your data will reside on the servers within your country. I don't think it is so, and the corporate data, the governmental data, and the patient data are still in Europe. In terms of the land laws, even if I have an agreement with Microsoft that my data should not be shared with any other countries, at the end of the day, the data is residing on some other land. So, the land laws of that particular country have the right to have access to the data that is residing on the server of a particular continent. So, the government can intercept the data. That's why I'm a bit skeptical. However, so far, no cases have come up related to this, but one day, it may come up. I hope Microsoft will find out a permanent solution for that. People are becoming more aware of privacy.
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,679 professionals have used our research since 2012.
JR
Jul 30, 2020
No assistance with initial setup.
IA
Aug 24, 2020
The security sites need to be simplified and the technical support needs improvement.
MR
Jul 13, 2020
The ability to manage the updates a little better would be helpful. Sometimes end-users will get a prompt in the middle of the day that they have to update. When there's a new update, then their system automatically starts to reboot, which can be ill-timed. Having a little more control over that would probably be welcome. Notices in regards to updates and being able to manage the timing around them or to be able to do it at off-times would be helpful.
MC
Oct 4, 2021
Google Docs and Google Sheets are much more flexible than Microsoft 365 Business software. Additionally, I have found one of the biggest issues with any of the Microsoft management platforms is they are tremendously unintuitive. However, you get used to it, you accept it, and you work away on it.
NK
Jul 1, 2021
If Microsoft could do something about data loss prevention, that would be ideal.
DK
Jun 7, 2021
Teams is, in some respects, lagging behind Skype for Business in some telephone-related features
SC
Aug 18, 2021
In Teams, it is a little tricky to set up a guest or to become a guest on someone's domain, but if people do that, then you have an improvement in the shared access. The real pain, which is not a big thing, in Teams is if you're a small business user, it is really hard to get somebody on a different domain into your list of contacts. You can't just chat with them or start an instant meeting. That is easier to do with Zoom, which I also use. The real issue in Teams is that if you're not on the same domain, a lot of the good functionality falls apart. You have to actually be a guest in the other person's domain. I have a large customer, and they created a guest account for me in their domain so that I can chat with people inside their organization as though I was inside their organization, but not everybody is willing to do that. Some of my customers are Aerospace and Defense, and nobody gets on their domain.