I am an end-user, I was never a power user or an architect, and I never developed any reports.
I use Salesforce for logging meetings, sales information, and metrics. I also use it for updating opportunities and looking at my own sales performance reports.
The company's sales team was at least 5,000 people.
I was hoping that with the integration of Tableau that they would have better end-user analytics to play around with. Coming from a MicroStrategy background, I was kind of disappointed.
MicroStrategy is actually easier to use than Tableau. It was a function of the license that I was given.
Salesforce is incredibly slow. It was difficult to run live sales calls and leverage Salesforce at the same time. You can't ask a customer to hold for 45 seconds while you are looking for information about the account.
Salesforce also did not integrate well with some of the other systems that we had.
More end-user functionality would be useful. They should have some pre-canned reports that other analysts or salespeople would find valuable.
I tried Salesforce Einstein, but that never really worked for me. The PowerSeller tool was just as helpful.
We would gather news reports about specific customers and identify if there were any buzzwords attached to it. I was able to create customized daily intelligence reports that would go out directly to my customers. TechnoMile integrated these reports directly into Salesforce allowing every salesperson that had the Archintel module to subscribe to specific reports giving them a compelling reason to reach out to the customer. Salesforce has a news feed function, but it is pretty ugly and very clunky to use. If they leveraged some sort of tool like this one, it would be amazing.
I use Salesforce every day.
I personally did not use the tech support at Salesforce. We had our own IT team.
The slowness of Salesforce could have been due to the fact that it is on the cloud. I had used Salesforce at other companies and it was not as slow.
Salesforce is the best one out there. I know that SugarCRM claims to be better but I haven't had a chance to use it to compare.
I would rate Salesforce a 6 out of 10. It wasn't great and wasn't terrible.