We performed a comparison between BeyondTrust Remote Support and Microsoft Intune based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"The solution is stable."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"This is a very secure product."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"Configuration profiles, remediation, scripts, and auto-pilot features are very good."
"I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID."
"Great for software update needs, operating system version updates, and security policy enforcement."
"It helps implement conditional access policies to restrict mobile users from accessing potentially dangerous emails."
"I haven't used other mobile device management solutions, but compared to SCCM, we eliminate a lot of on-premises infrastructure and maintenance by using Intune."
"We can manage and standardize security across your environment, identify problems, receive alerts, and so on. That's its purpose, and that's also why it's so good."
"One of the most valuable aspects of Microsoft Intune is its seamless integration with Azure Active Directory, offering capabilities akin to Group Policy Objects."
"The stability of Microsoft Intune is good."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"Lacks remote support and privileged remote access in the one product."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"The possibility to integrate a chatbot would take this product to the next level."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"The solution could improve by having better integration with Apple."
"The backend of Microsoft Intune needs to be improved. We have seen a little bit of delay as compared to other MDM solutions. That needs to be improved. A little bit more granularity should also be added"
"It would be helpful if there was proactive remediation."
"It needs certificate provisioning for S/MIME purposes."
"Due to the abundance of features, there's a lot to organize, which makes managing and setting up the solution challenging. The setup is immense, and it would be good to see improvement in this area."
"The solution can have some compliance problems in general and the end-point user can bypass easily the company policies in Intune."
"It's only good for a Microsoft environment."
"The reporting needs to be a bit more interactive."
BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while Microsoft Intune is ranked 4th in Remote Access with 166 reviews. BeyondTrust Remote Support is rated 9.0, while Microsoft Intune is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Devolutions Remote Desktop Manager, whereas Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, Microsoft Entra ID and SOTI MobiControl. See our BeyondTrust Remote Support vs. Microsoft Intune report.
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