We compared Nagios Core and New Relic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Nagios Core is an adaptable solution praised for its integration, customizability, and ability to effectively monitor server availability and network connectivity. New Relic offers reliable monitoring capabilities and advanced traceability features.
Room for Improvement: Nagios Core users have requested better documentation, improved scalability, and a more user-friendly configuration process. New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed.
Service and Support: Nagios Core lacks direct customer service, but users can generally find help from a supportive open-source community and large knowledge base. Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions.
Ease of Deployment: Nagios Core's setup is generally seen as well-documented and straightforward. New Relic's setup is perceived as relatively easy, and professional services are available if needed.
Pricing: Nagios Core is free, but users may incur costs for installation and configuration. New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information.
ROI: Nagios Core users say they have saved money by replacing paid monitoring tools with this open-source solution. Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI.
Comparison Results: Nagios Core is a flexible open-source solution that is highly customizable and offers robust functionality commonly found in paid enterprise solutions. However, some users have said that Nagios Core becomes unwieldy when used at a large scale and that the documentation could be more thorough. New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better.
"We can manage the entire system across the network and troubleshoot the pain points."
"It is fairly easy to set up, and we can monitor pretty much everything we want to."
"Our customers like that Nagios Core is an open source solution. It can be customized to our customers' specific needs."
"The most valuable feature depends on the project. It's great if you need to check to ensure a service is running 24/7. I can use the full solution for free, and it's flexible. If I need to add a dashboard, I can integrate it with Nagios. Cloud synchronization is wonderful."
"It has made the life of the network operations staff more proactive in managing the resources of the infrastructure. It prevents disasters long before they can take place."
"I like the way the solution sends alerts and how it keeps on escalating them."
"Key features include the GUI interface, its notification capabilities, and the real-time reporting."
"Alert calls occur anytime a service goes down or a matrix is difficult and that helps us to quickly restore service and transfer work."
"Dashboard provides monitor of total assets."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"We like the performance of the product."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"It offers helpful user metrics so we can learn more about the user experience."
"The most valuable features of New Relic are the reports and ease of use."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"Working with the solution is very easy. It's user-friendly."
"The Wi-Fi side needs improvement."
"We're using the free version, which limits us in terms of the things that we can do. If we had the paid version, a lot of our issues would probably go away. For example, we can't isolate instances that are being built or updated with the production ones. When they're being built, on Nagios, they're showing in red. It'd be nice to be able to partition those off until they're all green, and then we can bring them into the environment. This is probably because we've got the free version and not the paid version. If we went for the paid version, it would probably allow us to do exactly what we want to or remove the restrictions that we have, but if we are able to isolate instances in the free version, it would make life much easier."
"Would benefit from aggregations if a particular server goes down."
"The core version is no match for the XI version."
"The initial setup process could be easier."
"The tool needs to improve the integrations."
"Nagios Core is limited in terms of distributed setups, and there is no central view for remote data centers."
"There is room for improvement in the graphics."
"The mapping is a little hard."
"The price could improve."
"The solution needs to have staging."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"The deployment process could be improved."
"New Relic needs to improve is the user data schema."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"The solution should include more detailed reports for SQL database requests."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
Nagios Core is ranked 7th in Network Monitoring Software with 46 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. Nagios Core is rated 8.0, while New Relic is rated 8.6. The top reviewer of Nagios Core writes "An Open Source Fully Featured Data Centre Monitoring Tool". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Nagios Core is most compared with Zabbix, Nagios XI, Icinga, Centreon and PRTG Network Monitor, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our Nagios Core vs. New Relic report.
See our list of best Network Monitoring Software vendors and best IT Infrastructure Monitoring vendors.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
