We performed a comparison between Nagios XI and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I can monitor a software made in-house to software of bigger companies."
"The most valuable feature is the dashboard, where I can have a single screen that provides a summary for hundreds of servers."
"The ability to set up templates and groups of checks, as well as customize the checks themselves."
"Nagios XI helped me to draw the network and check for system failures."
"The Script Module in Nagios is really easy to use and is really cost efficient."
"It's a monitoring agent. It's designed to do one thing. Its most valuable feature is its monitoring."
"I can monitor a phone on a desk to very big servers of any company."
"The most valuable features of Nagios XI are you can customize it based on your use case and requirements. It is flexible and easy to integrate with our systems. You can customize the solution by adding additional features using code."
"I find that the Discovery and scripting features are the most useful."
"We mostly use the solution's ITSM and ITOM capabilities in most workflows."
"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"They have a very good network in the infrastructure of Discovery."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"I am impressed with the tool's incident problem change management."
"This solution provides excellent insights."
"The reporting part should be made simpler. While we can obtain all the reports we need, we always have to create work-arounds to get them."
"The pricing has recently risen. I know they've changed what is covered under the license, however, it doesn't change the way we use it and adds nothing to our experience, and yet we now have to pay more."
"Nagios XI can improve its GUI for users with a new look."
"The reporting structure could be more streamlined."
"The product does not have SAP monitoring."
"Technical support is an area that needs improvement. It is not available 24/7."
"They need more documentation for the plugins."
"The technical support is variable - sometimes I get answers, but most of my tickets go unanswered."
"It creates quite a bit of duplication, so that needs to be fixed."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"They can expand on the plugins for some of the other tools."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
"The solution is too high priced."
"The solution should improve the classes of discovery assets to disregard more junk data."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
Nagios XI is ranked 5th in Server Monitoring with 54 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 38 reviews. Nagios XI is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Nagios XI is most compared with Nagios Core, Zabbix, PRTG Network Monitor, Wireshark and SCOM, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper and AWS Cloud Map. See our Nagios XI vs. ServiceNow Discovery report.
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