We compared New Relic and PRTG Network Monitor across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: New Relic offers reliable monitoring capabilities and advanced traceability features. PRTG Network Monitor customers like its user-centric approach, straightforward reporting, and customizability.
Room for Improvement: New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed. PRTG Network Monitor could improve its performance and resource efficiency. Other pain points include usability and cross-platform compatibility.
Service and Support: Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions. PRTG Network Monitor received mixed reviews for its customer service. Some users commended the support team’s prompt service, while others reported slow response times and noted the lack of remote session support.
Ease of Deployment: New Relic's setup is perceived as relatively easy, and professional services are available if needed. PRTG Network Monitor’s setup isn’t considered to be overly complex. Deployment times may vary depending on the environment's complexity and device count.
Pricing: New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information. PRTG Network Monitor is deemed reasonably priced and cheaper than its competitors.
ROI: Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI. Users said that PRTG Network Monitor has proven to save time and money through automation and proactive support.
Comparison Results: New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better. PRTG Network Monitor is regarded as a simple, user-friendly, and cost-effective solution, but users would like to see improvements in performance, documentation, integration, and technical support.
"We can manage the entire system across the network and troubleshoot the pain points."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"The most valuable features of New Relic are the reports and ease of use."
"The most important thing is that it tells us where the latency in throughput and response time are."
"We detect issues using dashboards that we built on New Relic."
"It has helped us maintain a much higher uptime than we had previously."
"I would boldly say that this is the most scalable network monitoring tool that I know of"
"This solution provides us with the needed feedback on our IT infrastructure. It allows us to grab all the information from a single point of view."
"Stable solution for monitoring networks and bandwidth, with multiple functions and features such as NetFlow Collector, graphical monitoring, etc."
"The best feature is that it lets me know what is going on. I need to know if something has gone down, I need to know if something is running very slowly. PRTG tells me that."
"Technical support is helpful."
"The sensors and remote probes are phenomenal. We use them for all of our global sites. The problem with our global sites are that they are all VPNs. If the link goes down, you can't monitor other solutions, as it just goes off the grid. Having remote probes allows them to still carry on and get the information that we need when it comes back up, sending the information to us."
"The solution provides us response times to issues."
"The initial setup was easy. We didn't have any issues with the process and everything rolled out smoothly."
"The Wi-Fi side needs improvement."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"There were some settings we had issues with."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"In the next release, I'd like to see a better pricing structure."
"The solution must provide better support for Azure Web Apps service."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"It would help customers if there were an on-premises version available."
"The thing that we do struggle with a bit is in the historic data. If I want look over 30 days, because it averages out onto one graph, you can't zoom in and drill down information."
"The icons on PRTG's network diagram are hard to find. For example, finding the icons for firewalls and servers is difficult, so we're struggling to create the network topology."
"I would like to see Office 365 monitoring. Essentially, it doesn't do it. I assumed not at all, but apparently it does it slightly. However, due to issues with APIs, they currently don't provide full monitoring for O365."
"PRTG Network Monitor could improve by having descriptions for the tab usages. The dashboards or interface could be easier to understand."
"Maybe in the future there will be room for improvement, but currently, there is nothing pressing that I can think of"
"Performance-wise, PRTG Network Monitor still needs improvement because a large number of SNMPv3 queries reduces tool performance."
"While the desktop app is good, they could slightly improve it. We would like it to be a single pane of glass. At the moment, you can only see certain portions of information. You have to scroll through to make it more granular. We want them to develop the desktop app to be more user-friendly."
"I wouldn't mind better categories for the sensors. When I go to add a new sensor for a new device, there are some categories in there already, and they can be filtered out, but there's quite a large pool of sensors... When I want to go in and find something quite specific, I have got to scroll down and scroll down to find what I'm actually looking for,"
New Relic is ranked 3rd in Cloud Monitoring Software with 152 reviews while PRTG Network Monitor is ranked 7th in Cloud Monitoring Software with 96 reviews. New Relic is rated 8.6, while PRTG Network Monitor is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and ManageEngine OpManager. See our New Relic vs. PRTG Network Monitor report.
See our list of best IT Infrastructure Monitoring vendors, best Cloud Monitoring Software vendors, and best Network Monitoring Software vendors.
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