We performed a comparison between New Relic and SCOM based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"The monitoring so far has been good and we are happy with it."
"The product's initial setup phase was very easy."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"It does everything we wanted it to do."
"The integration and configuration of New Relic is straightforward and easy."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"This solution allows us to standardize all of the reports for monitoring the network, so it helps a lot for auditing purposes."
"It is very good at monitoring Microsoft Server."
"We have found the scalability capabilities to be okay."
"SCOM has helped us to monitor all the VMs in our environment, especially the Windows servers."
"The advantages of SCOM are that it is definitely user friendly and a more appropriate solution for what we need."
"I like the historical reporting of observer metrics."
"The solution is scalable. If you want to monitor more you have to buy more licenses, but you can add on. We don't plan to increase usage."
"The product’s auto-remediation feature helps with automation."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"We have had issues with our agents going offline."
"It is very difficult to award the service level cycles at an endpoint level."
"There were some settings we had issues with."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"SCOM's feature that notifies us when a server is down is not present in recent updates, which has weakened the product."
"System Center just provided upgrade and update features for Windows clients, and Windows systems, and did not support Linux, Android, or iOS, and other operating systems. They need to provide better integration with other operating systems if they don't already."
"I would like to see more standard libraries for the market solutions, out of the box, that you don't need to do a lot of work on."
"Non Windows monitoring is fairly weak. Network device monitoring is not reliable."
"Regarding certain issues in the solution, it can be difficult to generate reports if we have a program that is not user-friendly for reporting. While this is not necessarily negative, we may need to use another solution."
"The solution should have more tools for monitoring the cloud engine versus on-premise."
"They can focus more on cloud monitoring instead of on-premise monitoring. We should be able to monitor cloud-related applications. They can include this feature in the next release. If it is in the cloud, we can have scalability by using Kubernetes. The container is containerized, packaged, and managed using Kubernetes. This feature is not there in SCOM. Going forward, if they can focus on that, it will be great."
"It'll help if they can provide real-time or closer to real-time monitoring."
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New Relic is ranked 6th in Network Monitoring Software with 152 reviews while SCOM is ranked 10th in Network Monitoring Software with 78 reviews. New Relic is rated 8.6, while SCOM is rated 7.8. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas SCOM is most compared with Dynatrace, Zabbix, Datadog, Nagios XI and WhatsUp Gold. See our New Relic vs. SCOM report.
See our list of best Network Monitoring Software vendors.
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