We performed a comparison between PRTG Network Monitor and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"The initial setup was easy. We didn't have any issues with the process and everything rolled out smoothly."
"What I've found most valuable is the custom sensor, which allows you to write scripts or code to monitor a specific metric in your environment."
"The network visualization helps us to drill down deeper."
"Stable solution for monitoring networks and bandwidth, with multiple functions and features such as NetFlow Collector, graphical monitoring, etc."
"The email notifications are helpful, and the dashboards are user-friendly for people with little network monitoring knowledge."
"The sensors and probes are great, nice and lightweight, they don't take up too many resources on the system. We just deploy them out and they start reporting instantly."
"It allows us to directly add individual VMs independently."
"Ease of set-up – it is quick and easy to add a probe and start collecting data from a device."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"The observability is great and valuable."
"The most valuable features are the service analyzer and Glass Tables."
"The solution has been stable."
"I find the episode review, glass tables, and correlation search features very useful."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"They should work on syncing the solution with Gmail."
"The icons on PRTG's network diagram are hard to find. For example, finding the icons for firewalls and servers is difficult, so we're struggling to create the network topology."
"PRTG does not allow us to scan devices like we can scan software or another problem in it. Also, I cannot draw graphical graphs in Woodview/look. Another problem is that we cannot draw a good diagram in PRTG."
"PRTG's documentation could be improved."
"PRTG Network Monitor is okay to use, but you'll need some time to analyze the data. If it can automatically locate or identify the problem area, it would be more helpful to users."
"They just released a newer version of the desktop app, a beta version, that I have been trialing out. I prefer the older version, only because of how the layout is designed"
"Along with more room for automation, more room for advanced configuration can be integrated into the solution."
"I would like a more straightforward ability to create dashboards and maps. The network maps should be a bit more flexibility in the GUI to do what we need to do."
"I believe the refresh time should be faster."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"It would be good if an interface was included in the next release."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"We have problems doing upgrades and operating alternate new versions."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
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PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 30 reviews. PRTG Network Monitor is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and ManageEngine OpManager, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and Nagios Core. See our PRTG Network Monitor vs. Splunk ITSI (IT Service Intelligence) report.
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