NinjaOne Reviews

We use it for monitoring and alerting related to our client's network infrastructure. It is a SaaS solution. We have its latest version. It is mostly cloud-based in terms of the interface. The agents get updated automatically.

We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts.

It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues. 

I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously.

I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. 

They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to.

I have been using this solution for maybe two or three years. We purchased it at one point, left it for another RMM, and then came back to Ninja. In this last cycle, it has probably been two years.

We have had minor issues, but they were far less than what we had in the past with other RMM tools.

Its scalability is good. We've kind of cut back a little bit, but I don't see any problems with taking on over a thousand workstations if we have to within that system. Our clients are small businesses not exceeding 25 users.

Their tech support is excellent. They were smart on the phone. I would rate them a ten out of ten. They are good.

We were using Ninja when it first came out, but at that time, the actual alerts and events were not coming in a timely matter, and as a troubleshooting tool, the events and updates weren't as fast, but now, it looks like those issues have been resolved. So, it works brilliantly.

We were using Pulseway, which we recently dropped, and we are back to Ninja. We were using it to supplement Ninja, but overall Ninja is great. Ninja is all web-based as compared to Pulseway. I have also used SolarWinds and other products in addition to Pulseway, but Ninja holds tone. It has a very simple web interface.

Its pricing is great.

Within the MSP space, there are limited PSA tools that we're able to use to integrate with it. They do have an API, and I have a developer working on something to integrate with Integromat, which is an API connection tool. We're currently trying to build something out to connect to their API, which just started moving forward. Their API version 2 recently came out, and that was a little bit of a headache, but we're moving forward with that now. So, I can't really complain about it, but it has just kind of delayed our project.

I would definitely recommend this solution. I would rate NinjaRMM a ten out of ten.

NinjaOne's pricing and user interface needs improvement.

Compared to NinjaOne, Atera is more user-friendly and lightweight, has better infrastructure, and provides easy access to any machine. Also, NinjaOne has a user-based licensing plan, whereas Atera offers bundled licenses.

The product's pricing depends on the number of PCs or devices.

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked. Performance-wise, it works well for any enterprise tool. However, Atera is more cost-effective.

I would not recommend NinjaOne to other customers. I rate it a two out of ten.

The use case of NinjaOne is to remotely manage computers for clients. I'm a full-stack developer in virtual education.

NinjaOne is good at managing all updates and helped me carry out remote support on my client's computers through TeamViewer. It also helped with management of the antivirus that I deployed through bitdefender. The most valuable feature is automated remote management.

The main issue I had was the cost and I recently moved away from this solution as a result. I would have liked to have seen more integrations with other PSAs and other remote access systems.

I've been using this solution for two years. 

The solution is stable. 

The solution is scalable. 

The initial setup is straightforward.

This solution was quite expensive. 

This is a great option if you have enough endpoints to make it worth the cost. It's a good product and I rate it eight out of 10. 

The main use was for the ticketing system. Users create tickets, and they are generated. We assign the tickets. There is an SLA system. 

Every kind of issue raised by the user is generated on NinjaOne, and we assign it to the IT person. There is an SLA system, a time-based system, and a ticketing system.

The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached. The main thing is that the IT person can manage things within the time before the SLA is breached. I like this kind of feature. Sensu doesn't have an SLA feature.

The main thing is that NinjaOne provides the best documentation, and Ninja support is the best. They are cooperative. So that's why deployment and integration with other tools are easy to understand for level two support engineers and up.

NinjaOne didn't have a lot of issues, but a few things. Like, I used and I experienced that there was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point. The first one is the delay issue.

The second thing is that there is no reporting system. As an IT person, there is no exact reporting system that we can generate ourselves. This feature should be free because now I use Sensu and I can generate all my reports: what I am doing, what I understand, how many things I resolved, and how many tickets I resolved.

Multiple times I contacted Ninja support, and I discussed multiple things, like the delay. 

I used it for 15 to 16 months in my previous company. 

There are some breakdowns sometimes. It's like every kind of software; some breakdowns happen. The main point is the delay, that's the main point. Other than that, it's not a breakdown. 

Sometimes, every kind of software goes down. These kinds of things happen in technology.

I am able to add users if I want. In my previous company, different teams used it, including the migration team, server team, VM team, support team, and so on. So, there were like 400 plus users.

For one year, I used Atera for everything. But in 2022, my company moved to NinjaOne RMM. Now, I've switched to a different company, and we are using Sensu. So, I used Atera for one year as a team lead.

The deployment doesn't take a lot of time. It's easy to install and easy to understand the deployment and installation. 

The good thing is there's an option in NinjaOne where we just click and go to the Ninja documentation, and we can follow the documentation and deploy. I deployed some servers in NinjaOne using this setup.

For first-time users, there are a lot of things on the platform, and we need to understand them before we can edit. According to my experience, NinjaOne is best for ticketing systems. 

The only point I highlighted is the delay in IT support, response time and delay are most critical. Other than that, it's easy to onboard.

It is somewhat easy to learn. There is an option where we can just click and go to the NinjaOne knowledge desk. There, you can find everything: how to install, how to use, how to assign things, and how to deploy on machines. So, I'm sure NinjaOne is easy to understand for first-time users. It's not complicated.

Overall, I would rate the solution an eight out of ten. 

We use it for managing servers and workstations across multiple locations. We are using its latest version.

It has definitely made it much more efficient for us to function.

It just works as advertised and serves the purpose for which we got it.

It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices.

I have been using this solution for about a year.

It is stable. We didn't have any issues.

It is scalable. It is cloud-based, and you can add as many nodes as you want. There are around 15 users, and they all help in supporting our systems.

I didn't really have to use tech support.

We never had a managed service provider.

Its initial setup is simple. You just log into the cloud and download the installer wherever you want it to be linked to.

We got a pretty good deal. It was fairly affordable.

If you're looking for a simple and cost-effective remote management tool, NinjaRMM is a good choice.

I would rate NinjaRMM an eight out of ten. It meets all the requirements for which we got it, and it serves all the purposes.

I primarily use NinjaOne for monitoring clients and backups.

NinjaOne's best feature is its monitoring.

NinjaOne's dashboard could be easier to use. Its backup feature could also be improved. In the next release, NinjaOne should include backups to other clouds than their own.

I'm just starting to use NinjaOne.

NinjaOne is stable.

NinjaOne's monitoring is scalable, but its backup isn't.

NinjaOne's technical support is not responsive - they do not respond to inquiries.

The initial setup was easy and took around ten to twenty minutes.

We used a vendor team.

NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam.

I'm also evaluating Acronis, Veeam, and MSP360.

I would give NinjaOne a rating of seven out of ten.

NinjaRMM is used for remote monitoring and management.

The solution could improve by optimizing the internet connection being used.

In a future release, there should be better mobile device management.

I have been using NinjaRMM for one and a half years.

NinjaRMM has been stable in our usage.

The solution is scalable. You can add more computers by subscribing to more.

We have approximately 800 users using this solution in my organization. We have plans to increase usage.

I have not needed to contact the support, we have not had any problems.

I have not used a solution prior to NinjaRMM.

The installation is easy, it only took two minutes.

I did the implementation myself.

NinjaRMM uses a subscription model. 

I would recommend this solution to others.

I rate NinjaRMM a nine out of ten.